ServiceNow · 1 day ago
Solution Architect (Operational Technology Management Expert)
Two Addison Circle 15725 North Dallas Parkway Suite 200, Addison, TEXAS, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in providing innovative AI-enhanced technology solutions. They are seeking a Solution Architect (Operational Technology Management Expert) who will consult with customers on implementing ServiceNow's OT solutions, focusing on driving customer business outcomes and providing architectural guidance.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing customer on governance best practices
Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
Establish mutually beneficial relationships with a OTM’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
Up to 50% travel annually, driven by customer needs and internal meetings
Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS) that can include Discovery, Event Management or CMDB Fundamental for ServiceNow ITOM or OT product capabilities
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, discovery, CMDB and Service Graphs Connectors
Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts
Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)
Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks
Understanding of security zoning, segmentation, and zero-trust concepts in OT
Experience configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility
8+ years experience as part of a professional services organization; or equivalent education/experience
Controls engineering or OT network security background a plus
Ability to travel up to 50%
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
Vast and varied experience across leading Technology software platforms
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
Experience conducting solutions presentations and obtaining customer acceptance to solution design
Strong capabilities in forging trust, engaging a remote or in-person audience
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
ServiceNow Certifications: Certified System Administrator (required or must be achieved within the first 60 days)
At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days)
Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase