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Raiz Federal Credit Union · 1 day ago

Branch Manager

Village Court - El Paso, TX 79922

Full-time

Onsite

Mid, Senior Level

$64K/yr - $96K/yr

5+ years exp

Raiz Federal Credit Union is committed to serving its community with a focus on exceptional service and growth. The Branch Manager will lead a team to address the financial needs of members while enhancing the overall member experience through effective training and operational strategies.

Credit CardsFinanceFinancial Services

Responsibilities

Provides leadership and assistance to team members through effective objective setting, delegation, communication, coaching, and recognition

Conducts regular team meetings and daily huddles to keep personnel informed of policy, procedural, and legal changes/updates

Review branch performance and discuss areas needing improvements as well as develop plans to implement change

Stays current with trends and operational innovations relevant to branch operations and organizational strategies

Conducts regular meetings with branch leads to systematically assess and redefine goals for optimal Branch Operations

Ensures the attainment of branch goals and objectives

Develops and implements operational plans, policies, procedures, and strategic objective goals

Maintains active communication with management regarding significant problems and concerns and assists branch personnel with daily needs

Develop efforts to continuously improve member experience and increasing overall service satisfaction

Oversees all member interactions at the branch

The Branch Manager is a resource for team members to turn to and provide guidance for questions related to credit union services

Promotes cross-selling efforts and provide solutions for members and team members as needed

As an ambassador of the credit union, a Branch Manager will seek ways to constantly improve service and delivery systems

Adapts to business changes readily and enthusiastically supports the development of change

Participates in credit union activities that advocates the credit union movement and Raiz’s values on a national stage

Performs as an empowering mentor to provide guidance to our members and builds trusts in our ability to service their financial needs

Directs our members to our trusted experts in their respective fields for expert advice

A natural communicator who will take the time to discover the member’s goals and identify needs and feature benefit advantages

Assist members with understanding complex and intimidating topics to empower them in making well informed financial decisions

Exhibits behavior and adherence to policy for the entire branch team

Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP)

Attends required annual BSA training and required compliance training

Assists with other duties assigned or identified

Qualification

Branch operations managementFinancial experienceTeam leadershipCCUFC certificationRegulatory knowledgeData analysisMicrosoft Office proficiencyInterpersonal skillsConflict managementCommunication skillsCritical thinkingDetail oriented

Required

Bachelor's degree in business, management or related field

Five years of financial experience and three years of branch operations

Five years of management experience to include at least one year of managing through subordinate supervisors

Obtain a FiCEP Certified Credit Union Financial Counselor (CCUFC) certification within twelve (12) months of the position start date and maintain recertification as needed

Experience in leading a diverse and complex operational environment while using good judgment to make sound decisions

Experience in supervising, leading, training, and developing staff to achieve individual and organizational goals

Knowledge and auditing of applicable federal regulations governing consumer lending, credit cards, mortgage, equity loans, savings and checking to fulfill NCUA's requirements

Knowledge of retail banking industry best practices, industry concepts, related laws and regulations

Excellent interpersonal, conflict management, and communication skills, including the ability to interact diplomatically with staff, management, vendors, and members; proficiency in effective verbal and written communication

Experience in responding to requests for complex financial information and data, as well as the ability to analyze statistics and reports to identify business performance and trends

Deep understanding of retail bank industry best practices, industry concepts, related laws and regulations

Adaptability to effectively organize, plan, and manage time while applying critical thinking and problem-solving skills

Detail oriented and ability to manage multiple priorities independently and/or in a team environment

Data driven to understand complex financial information from data, to include the ability to analyze key performance indicators and reports identifying business performance, forecasting, and trends

Proficient in Microsoft Office and web-based applications