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Reliance Matrix · 1 day ago

Customer Reporting and Analytics Director

Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

$143K/yr - $191K/yr

7+ years exp

Reliance Matrix is a company focused on client reporting and analytics, seeking a Director for Customer Reporting and Analytics. The role is responsible for the strategy, roadmap, and execution of client reporting, overseeing reporting teams, collaborating with vendors, and developing reporting tools to empower clients.

Employee BenefitsFinancial ServicesInsuranceMental HealthRetirement

Responsibilities

Oversee the on and offshore TimeBound reporting teams, ensuring reporting requirements and data infrastructure offer a clear road map to demonstrate the value of our client reporting offerings and tools

Collaborate with external vendors and other stakeholders to design, build, and maintain a scalable reporting infrastructure, including data warehouses and reporting tools

Drive the development of dashboards, reports, and tools that empower clients to make data-driven decisions independently, while establishing a process to review and validate analyses before they are shared

Oversee the delivery of standard and customized Payroll reporting for MPS and ATP clients

Recruit, develop, and mentor a technical team to manage data pipelines, ETL processes, and infrastructure. Ensure the team follows industry best practices and is fully capable of supporting all client data needs

Manage offshore development team of 15 and 1 onshore team (totaling 3 FTEs)

Qualification

Client reporting applicationsData manipulationManagement experienceProject ManagementSDLC best practicesJavaSQLAgile methodologyCommunicationInterpersonal skills

Required

4 Year Degree

Minimum of 7 years relevant experience including production support for client reporting applications and the development of new features and capabilities for client reporting

Must have broad knowledge of enterprise business processes within the insurance services industry and the translation of operational practice to reporting for external customers

Strong technical capabilities in data manipulation, summarization, visualization, and tool selection

At least 5 years of management experience with both on-shore / off-shore team to deliver custom reporting solutions and maintaining production environment

Excellent verbal and written communication skills, with the ability to present complex data insights clearly

Must have conceptual knowledge of at least one or more of the following disciplines: Java, C++, html, XML java script, SQL, relational databases or JSP

Extensive Project Management experience with both Waterfall and Agile methodology

Demonstrated knowledge of System Development Life Cycle (SDLC) best practices with experience in implementing proper SDLC controls into ongoing application production support

Must have excellent interpersonal skills and be comfortable communicating with all levels of the organization including off-shore vendor team. This may include some flexibility in hours

Benefits

An annual performance bonus for all team members

Generous 401(k) company match that is immediately vested

A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account

Multiple options for dental and vision coverage

Company provided Life & Disability Insurance to ensure financial protection when you need it most

Family friendly benefits including Paid Parental Leave & Adoption Assistance

Hybrid work arrangements for eligible roles

Tuition Reimbursement and Continuing Professional Education

Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.

Volunteer days, community partnerships, and Employee Assistance Program

Ability to connect with colleagues around the country through our Employee Resource Group program