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Irvine Company Chicago · 1 day ago

Resident Relations Manager ($29.95)

Irvine, CA

Full-time

Onsite

Mid Level

$29.95/hr - $29.95/hr

4+ years exp

Irvine Company is a leading provider of resort-style apartment communities in California. They are seeking a Resident Relations Manager to act as the primary point of contact for resident inquiries and concerns, ensuring effective communication during construction and other projects.

Real Estate

Responsibilities

Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality

Acts as a liaison between residents, contractors and the onsite team; ensures timely and proactive communication with all residents i.e. scope of work in and around their home, anticipated completion, hotels stays as well as negotiating to reach settlement to lower litigation concerns

Collaborates with legal, risk management, remediation team, vendors, maintenance, project management and community/general manager to facilitate all required work and mitigate exposure and risk

Conducts unit interior walks to assess resident claims, status updates as work is in progress and pre-walks once work is completed

Completes all STARS reports and works with risk management to provide all necessary documentation

Provides exceptional customer service and empathy to residents; work with marketing to ensure consistent communication is distributed to residents providing progress updates and upcoming project timelines

Works with social media team to manage all negatively impacted social media sites as a result of resident dissatisfaction from projects within their home or community

Assists the team with escalated customer concerns or resident relations responsibilities as needed