Apply on Employer Site

Genesys · 1 day ago

Senior Account Executive, Enterprise

New York, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$103K/yr - $192K/yr

10+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They are seeking a Senior Account Executive in the Mid-Atlantic region to drive strategic revenue growth across a portfolio of large, complex enterprise customers and prospective new logo accounts.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

Responsibilities

Owns and drives revenue growth across a defined portfolio of large, complex Fortune 500 enterprise accounts, with accountability for multi-million-dollar annual bookings and long-range pipeline development

Operates as the primary executive relationship owner within assigned accounts (mix of existing customers and new logos), shaping customer strategy and influencing enterprise-wide transformation initiatives

Proven success developing and executing multi-year account strategies within complex enterprises

Ability to build and sustain C-suite and senior executive relationships, align Genesys solutions to enterprise priorities, and drive both net-new and expansion opportunities through direct and partner-led motions

Acts as a trusted advisor, advocating for customers while identifying opportunities for innovation and growth

Strong executive presence with the ability to lead C-level conversations, articulate Genesys’ strategy and differentiation, and influence complex buying committees

Demonstrates high business and technical acumen, translating customer challenges into solution architectures and business cases that support transformation initiatives

Data-driven approach to territory planning, pipeline generation, and forecast accuracy

Ability to analyze market dynamics, customer signals, and competitive landscape to prioritize resources and maximize bookings

Experience leading cross-functional account teams, including solution consultants, enterprise architects, customer success, professional services, partners, and executive stakeholders

Thrives in a team-selling environment, aligning diverse contributors around a unified account strategy and customer outcome

Disciplined in the use of enterprise sales methodologies, including MEDDPIC, to qualify opportunities, manage risk, and drive predictable outcomes

High attention to detail, operational rigor, and accountability in deal execution

Qualification

Enterprise Sales ExperienceCCaaS ExpertiseAI-driven CX KnowledgeC-suite Relationship BuildingSales MethodologiesTerritory ManagementExecutive CommunicationBusiness AcumenCollaboration Skills

Required

10+ years of experience in direct enterprise sales, consistently closing large, complex deals ($1–5M+ ARR) with long sales cycles (6–24 months)

Demonstrated ability to lead end-to-end enterprise pursuits, including deal strategy, executive alignment, competitive positioning, commercial structuring, and close

Strong experience in CCaaS, WEM, and CRM solution domains, with the ability to position platform-based, cloud-native solutions at enterprise scale

Deep understanding of the AI-driven CX landscape, including Agentic AI, LLMs/LAMs, Virtual Agents, and Copilots, and the ability to connect technology capabilities to measurable customer outcomes