LifeStream Behavioral Center, Inc. · 1 week ago
Customer Service Rep. Floater
Eustis, FL
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expLifestream Behavioral Center is seeking a Customer Service Representative Floater responsible for providing exceptional customer service across various departments. The role involves supporting clients and staff, ensuring smooth operations, and facilitating effective communication while adapting to different environments and tasks.
Health CareHospitalMedicalRehabilitationWellness
Responsibilities
Provide outstanding customer service to clients and staff by addressing inquiries and resolving issues in a timely manner
Float between different departments as needed, adapting quickly to new environments and tasks
Assist in the coordination of client appointments and manage scheduling changes efficiently
Maintain accurate records and documentation of client interactions and transactions
Support administrative tasks such as filing, data entry, and managing correspondence
Collaborate with team members to ensure seamless operations and effective communication across departments
Uphold the organization's standards and policies while representing LIFESTREAM BEHAVIORAL CENTER in a professional manner
Participate in training sessions and meetings to stay informed about organizational updates and best practices
Handle sensitive information with confidentiality and discretion
Contribute to a positive and supportive work environment by demonstrating flexibility and a willingness to assist wherever needed
Qualification
Required
High school diploma or equivalent required
Minimum of 1 year of experience in a customer service role, preferably in a healthcare or behavioral center setting
Experience handling high-volume calls and managing multiple tasks efficiently
Excellent verbal and written communication skills, with the ability to interact professionally with diverse populations
Strong problem-solving abilities and a proactive approach to addressing customer needs
Ability to adapt to changing environments and handle stressful situations calmly and effectively
Proficiency in using computer systems and software applications, including Microsoft Office Suite
Demonstrated ability to work independently as well as collaboratively within a team
Strong organizational skills with attention to detail and accuracy in documentation
Preferred
Associate's degree in a related field preferred
Familiarity with mental health services or behavioral health environments is advantageous
Benefits
Health/Dental/Vision Insurance
Short Term Disability
Pension Plan
403(b)
PTO (Over 4 weeks your 1st year!)
Flexible Work Schedules
Tuition Reimbursement Program
Free Telehealth Services
And More!
Company
LifeStream Behavioral Center, Inc.
LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase