Amazon Web Services (AWS) · 1 day ago
Database Engineer II - AMZ23042.8
Seattle, WA
Full-time
Onsite
Mid Level
$125K/yr - $169K/yr
3+ years expAmazon Web Services (AWS) is seeking a Database Engineer II to resolve customer technical issues and improve support processes. The role involves troubleshooting, mentoring new team members, and providing feedback to enhance AWS services.
ConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue
Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
Responsible for staying current and continuously learning groundbreaking technologies
Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others
Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services
Help coach/mentor new team members
Qualification
Required
A Bachelor's degree or foreign equivalent in computer science or related field
3 years of experience in job offered or systems engineering, database administration, technical consultant, or related occupation
3 years of experience in technical support
1 year of experience in software development
1 year of experience in with object oriented language
Benefits
A sign-on bonus and restricted stock units may be provided as part of the compensation package
A full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-08
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2026-01-08
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