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Applewood Plumbing Heating & Electric · 2 days ago

Technical Trade Administrator

Denver, Colorado, United States

Full-time

Onsite

Mid Level

$22.60/hr - $32.60/hr

Applewood Plumbing Heating & Electric is a premier residential service company in Denver, recognized for its leadership and employee satisfaction. The Technical Trade Administrator role involves supporting employee onboarding and offboarding, managing company device setups, and providing operational technology support, while ensuring effective communication with employees and customers.

CommercialLightingService Industry

Growth Opportunities

Responsibilities

Perform employee onboarding and offboarding

Set up and support company devices (iPhones, iPads, laptops, desktops)

Assign and manage system access using a least-privilege model, ensuring employees have only the access necessary for their role

Provide support for login, access, and device-related issues

Researching technology issues to understand and resolve them and explain solutions in an easy-to-understand manner

In-house software maintenance (O365 Admin) and support

Mobile Device Management (MDM) including iPhone/iPad set-up and maintenance

Troubleshooting CRM (ServiceTitan) problems and errors

Providing phone system and network support

Ensuring quick and effective response times to resolve requests

Communicate technical information clearly to employees with varying levels of technical experience

Escalate advanced IT issues to managed service providers

Maintain accurate device and access inventory

Assisting the Manager of Business Support Services with office, building, and operational support tasks as needed

Provide coverage as needed with city and county permit processing

Help coordinate inspections and follow-ups

Communicate with customers, inspectors, and municipal offices regarding permits and inspections

Maintain accurate records and documentation

Assist other operational departments as needed

Organizing, managing, and maintaining cabling, wiring, workstations, and office technology equipment, including keeping work areas clean, organized, and professional

Assisting with workstation setup, teardown, and equipment moves across different locations, which may require crawling into small or confined spaces and lifting or carrying equipment weighing up to 40 pounds

Qualification

Device setup supportMicrosoft OfficeCRM troubleshootingMobile Device ManagementOnboarding/offboardingIOS supportWindows supportCompTIA certificationTrade administration knowledgeCommunication skillsOrganizational skillsAttention to detail

Required

Have an associate's degree and have (or be pursuing) a bachelor's degree from an accredited college/university. However, candidates with 'real world' and on-the-job experience will also be considered

Strong communication, organization, and attention to detail

Ability to manage multiple urgent deadlines in a fast-paced environment

Comfortable following access controls and approval processes, including least-privilege access standards

Comfortable speaking with customers in a calm, professional, and empathetic manner

Professional and courteous communication with inspectors, vendors, and internal teams

Solution-oriented with the ability to remain firm while being respectful and understanding

Comfortable setting up and supporting phones, tablets, and computers

Strong Microsoft Office skills (Outlook, Word, Excel)

Willingness to learn trade administration and permitting

Must be able to pass a drug screening