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Electronic Merchant Systems · 1 day ago

Integrated Solutions Team Lead

Corporate Office - Cleveland, OH 44113

Full-time

Onsite

Mid, Senior Level

1+ years exp

Electronic Merchant Systems (EMS) is one of the nation’s largest independently owned bankcard processing companies. EMS is currently seeking a POS/Software Systems Technician Team Lead at our headquarters in Cleveland, Ohio, where the role demands strong leadership and a commitment to technical troubleshooting and client support.

Financial Services

H1B Sponsor Likely

Responsibilities

Respond to merchant inquiries via phone and e-mail

Provide merchant support and technical issue resolution on Point-of-Sale systems and applications

Perform maintenance and modification of various Point-of-Sale and software systems

Perform maintenance and modification of merchant gateway accounts using partner interfaces

Provide remote installation and training to new merchant accounts for various Integrated/POS Software solutions

Set-up, repair, deploy and reprogram Point-of-Sale equipment and/or software

Conduct and control remote training sessions utilizing TeamViewer, or other remote/web-conferencing applications

Pre-Sales support of Point-of-Sale, middleware, and other related products and services with internal clients, sales and vendor partners

Utilization of several different software and web-based systems

Downloading, troubleshooting and training of stand-alone credit card terminals

Report, track and help analyze technical problems and issues associated with EMS products or services

Participate in ongoing product and services training and effectively cross-train team members

Qualification

Technical troubleshootingPoint-of-Sale systemsProfessional IT certificationsOperating systems installationBusiness Requirement DocumentsClient communicationProblem solvingLeadership skillsTeam collaboration

Required

Professional IT certifications, or one year of experience in a remote technical helpdesk role

Experience with and the ability to install and troubleshoot operating systems such as: Windows, Android and iOS

Ability to self-manage and prioritize workload, meet required deadlines and manage multiple KEY accounts

Must be able to create, modify and complete Business Requirement Documents

Ability to adapt in a dynamic industry and work in a fast paced office

Ability to maintain productive relationships with third party providers and value added resellers

Demonstrate effective problem solving skills

Preferred

Prior history and experience working in restaurant/bar hospitality industry

Associate's Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software

Prior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor

Applicable work experience with point of sale systems

Understanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, Firewalls and Databases

Ability to communicate with internal staff and clients

Ability to collaborate in a team environment

Proven leadership skills

Benefits

401(k)

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Company

Electronic Merchant Systems

Founded in 1988

Cleveland, Ohio, US

201-500 employees

https://kurvpay.com/

H1B Sponsorship

Electronic Merchant Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)