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Canvas Credit Union · 23 hours ago

Member Service Representative (Call Center), Hybrid

Lone Tree, CO

Full-time

Hybrid

New Grad, Entry Level

$19.50/hr - $23.50/hr

Canvas Credit Union is dedicated to transforming financial services and supporting their members in building strong financial futures. They are seeking a Member Service Representative to work in their Communications Center, where the primary responsibilities include educating members on financial products, processing transactions, and providing ethical product solutions.

BankingFinancial ServicesNon Profit

Responsibilities

LEARN about our members and hear them and understand their situations

EDUCATE our members on the ways we can help them afford life

PROVIDE meaningful, careful, focused and ethical product solutions

PROCESS transactions like transfers and payments with courtesy and consummate professionalism

PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes

GROW with us by immersing in financial industry trends, products, services and technological advances

SHARE your knowledge on effective practices, competitive intelligence, and business opportunities

STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys

Qualification

Financial products knowledgeCustomer service excellenceTransaction processingLeadership experienceInnovative thinkingLearning orientationMulti-lingual (Spanish)Team collaborationAdaptability

Required

Availability to work any of the three shifts: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday; 7:50am-4:50pm Monday-Friday; 8:30am-5:30pm Monday-Friday

Willingness to undergo training fully in-office 8am-5pm Monday-Friday

Authentic and passionate about helping others

Enjoy learning and want a career, not just a paycheck

Understanding of financial products and services, much like a Relationship Banker or Personal Banker

Comfortable and confident recommending and processing financial products like loans

Demonstrated service excellence and recognition for performance

Leadership experience at current workplace, either informal or formal

Ability to embrace change and seek new ways to serve members and the community

Ability to work well with others, even when things don't go as planned

Innovative and thrives on challenges

Belief in the ability to change the world for people and actively making it happen

Ability to use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets