Apply on Employer Site

IronWatch Security · 3 days ago

Account Manager

Chantilly, VA 20151

Full-time

Onsite

Mid Level

$58K/yr - $65K/yr

IronWatch Security is a responsive and client-focused security provider catering to the needs of commercial, retail, and residential clients in Northern Virginia. They are seeking an Account Manager who will be responsible for overseeing client accounts, ensuring exceptional service delivery, and maintaining strong relationships with property managers and key points of contact.

Security Guards and Patrol Services

Responsibilities

Manage Callouts: Respond promptly to staffing callouts and ensure coverage for all posts

Address Customer Concerns: Act as the primary point of contact for client issues, resolving concerns quickly and professionally

Handle Customer Communications: Monitor and respond to customer emails in a timely manner

Scheduling: Create and maintain schedule templates. Manage last-minute callouts and scheduling issues up to two weeks in advance

Coverage Support: Work posts as needed when coverage cannot be secured

Client & Officer Engagement: Engage with the onsite property manager and POC’s. Engage and perform officer visits 2 times per week to ensure compliance and satisfaction with scope of work

Post Orders & ERP Management: Organize and maintain post orders and emergency response plans, tailoring them to client needs and organizational standards

Qualification

Account managementScheduling softwareMicrosoft OfficeOrganizational skillsCommunication skillsProblem-solving skillsTime managementRelationship-building