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altafiber · 23 hours ago

Senior Account Manager - Carrier/Wholesale

Honolulu, HI

Full-time

Onsite

Mid, Senior Level

$70K/yr - $105K/yr

3+ years exp

altafiber is focused on enhancing Carrier Services relationships with multiple carrier customers. The Senior Account Manager is responsible for revenue growth, customer satisfaction, and optimizing customer relationships through effective coordination and support.

Business DevelopmentConsultingData StorageInformation TechnologyIT InfrastructureUnified Communications

Responsibilities

Support growth through sales and successfully retain revenues from assigned customers. Account revenue responsibility is approximately $10 to $20 million annually. This individual manages all aspects of revenue production and sales support for assigned customers and coordinates all assigned resources to meet the customer's needs, retain revenue and close on new sales. Utilize excellent business acumen, to include financial, legal, regulatory, and negotiation skills to meet revenue objectives and customer needs. This individual is responsible for the overall revenue retention and growth of their customer base through the account planning process

Create revenue plans and monitor customer relationships. Responsible for the overall revenue retention and growth of the assigned customer base through the account planning process. Create, identify, and close new project revenue opportunities within assigned customers. Understand telecom and information technology trends implemented within the customer's business. Completely understand customer's business focus and goals and customer's 'decision making process. Completely understand and manage all customer support issues and strategies. Manages responsibility overall with strong interpersonal and communication skills. This individual will serve as customer advocate to other CBT and other entities as required

Ensure complete customer satisfaction. Provide guidance in developing and executing plans and activities to ensure that all support functions are performed at optimal levels to meet customer's satisfaction objectives. Interact with all management levels regarding service support and resources including escalation. Remove barriers to effective deployment of resources by developing and reviewing project plans and schedules, determining priorities as necessary, monitoring status, and consulting on forecasted projects to ensure optimal operations. Provide direction and feedback to all support staff in a consistent and appropriate manner to ensure complete customer satisfaction

Understand the Company's strategic direction, sales goals, and implementation process. Completely understand and communicate the Company's and customers' strengths and vulnerabilities. Develop, position, and maintain strong relationships characterized by integrity, trust, and enthusiasm across all levels of management. Interface with technical support staff, engineering, marketing, IT, and other CBT processes in all functional areas to understand account needs and focus resources to meet customer's business needs. Provide assistance in developing and executing plans and activities to ensure that all support functions perform at optimal levels of profitability and productivity

Qualification

Sales managementTelecommunications designConsultative sellingCustomer relationship managementProject managementPlanning skillsTechnical skillsOffice automation skillsNegotiation skillsProblem-solving skills

Required

Four years of College resulting in a Bachelor's Degree or equivalent experience

3 to 5 years of relevant experience

Demonstrated success in sales or sales management role at altafiber/Hawaiian Telcom or in a related business

Outside experience in complex telecommunications design needed

Experience with management of complex communication projects desired

Consulting skills ensure complete customer satisfaction for clients while meeting revenue growth objectives, through consultative selling, negotiation, sales process knowledge, and customer knowledge

Planning skills - develop specific customer strategies, plans, and offers for clients through planning and qualifying customer opportunities

Personal effectiveness skills - innovative, enthusiastic, good customer contact/sales skills and problem-solving skills, and develop individual competence and develops sales and support resources to achieve client plans through innovation, leadership, and resource management

Technical skills - continually grows technical capability and increased market and competitive intelligence for the client through self-management, product knowledge, business acumen, and industry knowledge

Excellent office automation skills - strong working knowledge of Internet, Carrier Services communications, network technologies and trends, with a creative, innovative, enthusiastic and organized style

Project management skills -- familiarity with a high degree of project management disciplines, knowledge of and experience with project management automation tools, and knowledge of services and the processes surrounding the operation

Company

altafiber

Glassdoor3.7

altafiber provides a complete spectrum of technology solutions ranging from infrastructure, applications, to consulting services. It is a sub-organization of altafiber.

Founded in 1994

Cincinnati, Ohio, USA

1001-5000 employees