Atlas · 1 day ago
Member Services Associate, Travel & Lifestyle - Overnight
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $79K/yr
2+ years expAtlas is a fintech company focused on providing concierge charge card services for discerning customers. The Member Services Associate will handle complex travel and lifestyle requests, delivering high-touch support and ensuring a premium member experience during overnight hours.
Financial Services
Responsibilities
Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including:
Luxury hotels, resorts, and private villas
Commercial flights and private aviation
Dining reservations, events, and exclusive experiences
Ground transportation and complex logistics
Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through
Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly
Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail
Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality
Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs
Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function
Qualification
Required
2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management
Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight
Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations
Excellent written communication skills and a client-first mindset
High level of discretion and comfort handling sensitive member information
Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities
Comfort working nights, weekends, and holidays as part of a globally distributed service model
Preferred
Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes
Familiarity with tools like Zendesk, CRM systems, or internal case management platforms
Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.)
Benefits
Full Medical, Dental, and Vision coverage.
401k Plan.
Flexible Time Off.
A hybrid environment with flexibility when needed.
Company
Atlas
Atlas is a spend management and lifestyle platform for high net worth individuals and families.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase