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Enverus · 3 days ago

SaaS Customer Success Manager - Power & Renewables - 25483

United States

Full-time

Remote

Senior Level

5+ years exp

Enverus is a leading energy-dedicated SaaS company focused on making energy affordable and accessible. The Customer Success Manager will champion customer engagement and retention, ensuring clients derive maximum value from Enverus' solutions and driving the company's Net Promoter Score to world-class levels.

Business DevelopmentEnergyOil and GasSaaS

Work & Life Balance

Responsibilities

Build strong, trusted, and influential relationships with strategic customers, sales and the Organization

Extensive Project Management and Change Management experience with sales processes

Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services

Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions

Provide feedback to customers to streamline service and product delivery

Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services

Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future

Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements

Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer(s)

Proven results on delivering/exceeding goals on time, with an attention to detail

Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization

Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results

Relationship Management: Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managing customer expectations

Demonstrate a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus

Demonstrate values that align with helping others to improve performance through hands on assistance, teaching and leadership

Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture

Qualification

Customer Success ManagementSaaS Solutions DeliveryProject ManagementChange ManagementTechnical CommunicationRelationship BuildingNegotiation SkillsTeam LeadershipProblem Solving