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NEOGOV · 1 month ago

Children's Services Program Manager II - Limited Term

County of San Mateo, CA

Full-time

Onsite

Mid, Senior Level

$13,549.47/mo - $16,934.67/mo

3+ years exp

NEOGOV is seeking a qualified Children's Services Program Manager II for the Human Services Agency. The role involves directing daily operations of the Emergency Response unit, ensuring compliance with regulations, and managing comprehensive public child welfare programs.

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Responsibilities

Plan, organize, direct, and coordinate through subordinate supervisors all child welfare service activities and programs, including needs assessment, program design and regulatory enforcement

Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures and priorities that balance both mandated services and community needs

Evaluate policies and procedures, and casework practices for effectiveness and consistency with department goals and standards; evaluate and assess operations relative to effective utilization of resources and achievement of goals, standards, and program compliance; develop and recommend or implement changes to improve operations or modify programs to achieve organizational outcomes

Provide consultation and guidance to subordinates on unusual, sensitive, or complex case problems; confer with subordinate supervisory personnel and other staff on policy, program, and procedure modifications, and develop solutions

Act as liaison between the senior level management, advisory boards and commissions, regulatory bodies and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are funded with adequate resources to maintain mandated and expected levels of service

Maintain an effective working relationship with a variety of public and private organizations, including other County departments and agencies

Consult with other program managers on relevant program issues; develop alternative strategies for dealing with community needs and assist in the implementation of solutions as necessary

Negotiate or participate in negotiating contracts with outside vendors, consultants or organizations; monitor and evaluate fiscal and legal liability of same

Act as advocate and spokesperson in the community in support of programs and services; interpret, explain, and direct the enforcement of all applicable standards, codes and regulations

Provide highly complex staff assistance to senior level management and related commissions and advisory boards on program issues

Prepare detailed written reports, policies, procedures and contracts

Select, supervise, train and evaluate managerial, professional, technical and clerical subordinates

Perform related duties as assigned

Qualification

Child welfare program managementCrisis response protocolsCommunity engagementSocial work principlesData analysisInterpersonal skillsLeadershipWritten communicationOral communication

Required

Master's degree from an accredited college or university in Social Work, Sociology or a related discipline

Three years of increasingly responsible experience managing a child welfare service program including significant responsibility for program utilization and/or evaluation or coordination of community resources and policy

Laws, rules and regulations governing the operation of social work agencies, specifically those relating to children and family services

Principles and practices of public administration and program management, including planning, implementation, and evaluation

Principles of personnel training, supervision and evaluation

Principles, methods and techniques of child welfare social work

Theories of human behavior and their practical applications

Psycho-social, medical, and economic interrelationships that result in individual and social abnormalities

Philosophy and function of social work systems

Signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior

Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families

Identify and analyze complex socioeconomic issues and problems

Plan, direct, coordinate, implement and evaluate programs and services on a comprehensive, county-wide level to meet needs

Integrate a variety of activities and services to achieve program goals, objectives, and priorities

Apply principles and techniques of community organization

Perform under a great deal of pressure and make accurate decisions under tight time frames

Provide leadership even when challenged with highly stressful or crisis situations

Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs

Work cooperatively with other County departments and public and private organizations

Analyze problems accurately, develop recommendations and take appropriate action to resolve them

Prepare complex and detailed written reports, procedures, grant applications and contracts

Speak effectively to diverse audiences, including professional, clinical and citizen groups

Train staff and coordinate activities of contractors, volunteer groups and staff