SoFi · 23 hours ago
AI Evaluations Program Manager
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$106K/yr - $198K/yr
8+ years expSoFi is a next-generation financial services company and national bank that is changing the way people think about personal finance. They are seeking an AI Evaluations Program Manager to oversee the evaluation of AI chat outputs in a financial context, ensuring accuracy and compliance while driving continuous improvement in AI performance.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Own the AI Evaluation Program on SoFi’s AI powered financial coach, designing processes related to daily workflows, schedules for grading and reporting
Work alongside our technology team to integrate feedback and test improvements of AI guardrails and overall knowledge base
Establish and lead the continuous improvement loop to ensure all stakeholders are informed of performance, improvements, trends, issues and other metrics
Partner with Product, Legal & Compliance to maintain the AI knowledge base as well as any data retention and documentation processes
Qualification
Required
8+ years of professional experience working in program management, operations, quality, risk, or evaluation roles within a financial services organization
Familiarity with AI/LLM technologies and their application in providing personalized guidance
Experience building and managing structured processes in complex or regulated environments
Excellent analytical skills and comfort working with both qualitative and quantitative data
Strong Stakeholder Management skills, with the ability to drive alignment across technical, financial, and regulatory partners
Familiarly with financial products such as investments, retirement accounts, loans and banking
Preferred
Credentials: CFP® or other professional financial designation is a ✓++
Licenses: FINRA Series 65 or interest in obtaining
Prior experience in financial technology (fintech), Financial Advisory or Wealth Management
Experience directly working with technical teams
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase