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RR Donnelley · 1 day ago

Document Production Workflow Coordinator (M-F 7am-4pm)

Wheeling, WV, USA

Full-time

Hybrid

Mid Level

$19.85/hr - $19.85/hr

3+ years exp

RR Donnelley is a global business support services company with over 200 years of experience delivering business solutions. The Document Production Workflow Coordinator is responsible for providing exceptional customer service through accurate document production, coordinating workflow, and training team members in a high-pressure environment.

Marketing & Advertising

Responsibilities

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed

Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues

Creates and edits documents, mail merges, charts, graphs, tables, etc

Scans and cleans up documents utilizing scanner equipment and appropriate software

Converts and cleans documents from other software applications

Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills

Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work

Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work

Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service

Qualification

Document productionMicrosoft Office SuiteCustomer serviceTeam coordinationVerbal communicationWritten communicationInterpersonal skillsSelf-motivatedFast-paced environment

Required

Bachelor's degree or equivalent with years of experience able to substitute

Minimum of 3 years of related office experience with document production and preparation

Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples)

Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner

Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production

Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees