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Children's Nebraska · 1 day ago

Welcome Specialist I / Ambulatory Scheduling

Omaha, NE

Full-time

Onsite

New Grad, Entry Level

Children’s Nebraska is the state’s only full-service pediatric healthcare center dedicated to improving the lives of children through exceptional care. The Welcome Specialist serves as an ambassador for patients and families, facilitating a warm and efficient check-in experience while ensuring a positive atmosphere in the waiting space.

Health CareMedicalNon Profit

Growth Opportunities

Responsibilities

Greet and assist patients upon arrival, ensuring a welcoming and efficient check-in experience using provided hardware

Guide patients on using self-registration kiosks, aiding those who need help navigating the registration process

If unable to utilize Kiosk, complete the expedited registration process and connect to the registration team as needed

Collect co-pays and needed documents such as consents or clinical questionnaires

Coordinate and assist families completing patient questionnaires to the degree the patient/family requires problem solving and report kiosk-related issues to Leadership and the technical support team for timely resolution

Escort and support wayfinding for patients/families to the next location of care

Serve as a primary point of contact in the waiting space, addressing patient inquiries and providing directions or information as needed

Supporting the play environment within the waiting space, including disinfecting shared devices/toys

Resolve patient concerns and issues in a prompt and courteous manner or escalate to the appropriate team member as needed

Support a positive patient experience by maintaining a clean, organized, and welcoming front desk area

Activate Children’s Connect for any patients/families without an account

Manage point-of-care scheduling by coordinating follow-up appointments as directed by healthcare providers

Ensure accurate appointment scheduling and work closely with clinical staff to meet patients’ scheduling needs

Provide patients with information on upcoming appointments, procedures, and any preparation requirements

Maintain confidentiality of patient information and adhere to HIPAA regulations and hospital policies

Perform general administrative tasks, such as answering phones when at the desk, handling mail, and supporting department initiatives

Actively participate in team meetings and contribute to process improvement initiatives to enhance service quality

Qualification

Customer serviceCommunication skillsOrganizational skillsProblem-solving skillsBilingual skillsTechnical skillsPatient-centered approachInterpersonal skillsAttention to detail