AT&T · 3 days ago
Sr Specialist Network Technology Support
Conyers, GA
Full-time
Onsite
Mid, Senior Level
$86K/yr - $128K/yr
1+ years expAT&T is a leading telecommunications company that is seeking a Sr Specialist Network Technology Support to join their team. This role focuses on maintaining and troubleshooting DS3-based T3 carrier circuits, collaborating with field technicians, and ensuring continuous service reliability through effective problem resolution.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
No H1B
Responsibilities
Analyze performance data and alarms to rapidly isolate and resolve issues within our T3 carrier circuits
Initiate restoration and repair activities to ensure continuous and reliable service
Work closely with field technicians in central offices to identify issues on-site and support efficient troubleshooting and repair operations
Operate and maintain digital cross-connect systems (DCS) and multiplexers that support our DS3-based T3 circuits
Maintain accurate records of diagnostic results, repair actions, and performance metrics to support continuous improvement and regulatory compliance
May require extended hours, including late nights, weekends, and holidays in support of 24x7x365 environment
Interface directly with technicians and managers in the center and interface with other AT&T work-groups and other LECs
It provides technical support and expertise in asynchronous transport network elements and ‘end to end’ transport path
Provide support and management of transport failures, service outages and long duration trouble conditions
Provide reports using data from various sources utilized in a Transport TRC Center
Analyzes data and makes recommendations for process improvement. Utilize advanced/expert knowledge and experience in Transport systems in a maintenance environment including ‘end to end’ transport path, DCS, SLC/DLC, SONET rings, MUX, (SONET and Async) and DWDM
Qualification
Required
1-3 years of interoffice transport provisioning and/or maintenance experience
1-3 years of experience with center OSS support systems
Strong oral and written communication skills
Bachelor's degree in Business Management, Engineering, Computer Sciences, and Operations
Knowledge of Network Planning, Engineering, Construction and Mobility architecture
A basic understanding of telecommunications principles, particularly DS3-based T3 carrier circuits
Ability to analyze performance data and alarms, isolate complex issues, and implement effective troubleshooting solutions
A meticulous approach to monitoring systems and documenting all technical issues to ensure consistency in circuit performance
Willingness to quickly acquire new technical skills and adapt to evolving technologies in the field of telecommunications
Strong verbal and written communication skills to collaborate with remote teams and field technicians
Project Management skills
Software testing skills
Technical writing skills
PM certifications
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
CTO
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
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