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DelCor Technology Solutions · 1 day ago

IT Service Desk Consultant (Night shift)

United States

Full-time

Remote

Entry Level

$45K/yr - $55K/yr

1+ years exp

DelCor Technology Solutions is a consulting firm based in Silver Spring, MD, specializing in technology consulting and IT support for associations and nonprofits. The IT Service Desk Consultant (Night shift) role involves installing, configuring, maintaining, and troubleshooting networks, while also developing strong client relations through effective communication and technical expertise.

ConsultingCyber SecurityInformation TechnologySmall and Medium Businesses

Senior Management

Responsibilities

Installs, configures, maintains, and troubleshoots networks and associated assemblies by performing duties personally

Develops successful client relations by providing strong initiative, listening, and rapport-building skills, cutting-edge IT knowledge and experience, and time-sensitive solutions with the ability to communicate effectively

Qualification

Help Desk ExperienceMicrosoft LANs MCSEWindows Server AdministrationActive DirectoryOffice 365Remote SupportCitrix MetaframeFirewall ManagementMSPRMM ToolsClient RelationsCommunication Skills

Preferred

1+ years of recent hands-on experience working in a help desk or service desk environment

Microsoft LANs MCSE 2008 or greater

Recent hands-on experience with Windows server (2012 and 2016) and workstation (Windows 7,8, and 10) environments

Experience with Office 365 or Exchange server

Proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, and remote access

Recent experience administering Windows Server, Exchange Servers, Citrix Metaframe, Windows Terminal Server, and Firewalls (e.g., Sonicwall, CISCO) is highly desired

Experience with MSP and RMM tools is highly desired

Experience supporting users, network devices, and servers remotely

Must be willing to work night shift, including potential weekends