Apply on Employer Site

Kirby · 1 day ago

Customer Service Representative

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

Kirby is a company focused on vessel operations, and they are seeking a Customer Service Representative to facilitate communication between various departments and external providers. The role involves answering calls, coordinating vessel operations, and ensuring accurate reporting of trip information.

Transportation/Trucking/Railroad

Growth Opportunities

Responsibilities

Answer incoming phone calls

Attend daily meetings as required

Review traffic for status, accuracy, and report any potential problems to the appropriate department

Assign primary vessel group as required

Confirm trip requirements are met

Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.)

Assist in the facilitating any action plans developed to address a problem

Coordinate horsepower requirements with the Scheduler or Scheduling Manager

Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required)

Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required)

Schedule barges as directed

Send vessel orders as directed

Coordinate fleet departures/arrivals

Calculate and update ETAs on barges in Oasis

Call dock representatives to solicit status for barges prior to arriving port

Tender barges upon arrival in port as required

Document all pertinent trip information and complete reports and written turnover plans for shift relief

Coordinate trip requirements including but not limited to

Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc

Communicate delays to Sales and customers

Monitor heating orders

Ensure appropriate traffic is correctly entered into Oasis

Act as ship agent (cleaning, fueling) when required

Assess all criteria to determine shore tankermen service

Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc

All other duties as assigned