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Everbridge · 23 hours ago

Manager, Account Management

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $135K/yr

5+ years exp

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. The Manager, Account Management will lead a team of Account Managers to retain and grow Everbridge’s customer base, focusing on achieving high retention rates and driving revenue growth.

Event ManagementInformation TechnologyRisk ManagementSecurity

Responsibilities

Recruit, train, and develop a team of Account Managers, setting revenue targets focused on customer retention and account growth

Design and execute strategies to upsell existing accounts and identify new opportunities for the Account Executive team

Develop and implement strategies to increase and sustain retention, understand the competitive landscape, and emphasize Everbridge's differentiators

Implement campaigns and training programs to enhance the Account Managers’ solution-selling abilities, focusing on increasing customer adoption and usage of Everbridge solutions

Cultivate a collaborative culture with other teams, especially the Sales team, to improve customer experience and loyalty

Support key sales opportunities, help Account Managers demonstrate the value of Everbridge solutions, negotiate contracts, and close deals

Lead regular account and territory planning meetings to achieve revenue goals

Conduct regular sessions to review pipeline/forecasts and provide necessary guidance to achieve growth and retention quotas

Proactively communicate relevant information to senior leadership, provide accurate revenue forecasts, and identify risks and opportunities

Consistently meet or exceed quota and non-quota-based performance objectives

Establish sales territories, quotas, and goals

Maintain expertise in Everbridge’s and competitors’ products/services

Qualification

Sales LeadershipSLED ExperienceTechnology ProficiencyTeam ManagementSales SkillsCampaign ImplementationAnalytical SkillsConsultative SellingPerformance Under PressureSales TechniquesOpportunity ManagementIndustry ExperienceSales MethodologiesCommunication SkillsMotivationInitiative

Required

Bachelor's Degree in Finance, Economics, Marketing, Business, Communications, or a related field preferred

3-5 years of proven success managing a SLED Sales or Account Management team in a SaaS environment, driving retention and growth, with 5-7 years of overall sales experience in SLED software sales

Proven track record of training, mentoring, and hiring top Sales or Account Management professionals to meet quota and customer experience objectives

Proven track record of working with State and Local Government and/or Higher Education accounts. Experience responding to and writing RFP responses

Strong hunting, prospecting, relationship-building, and retention skills

Experience implementing scalable outreach programs or campaigns

Strong work ethic and proven ability to perform under pressure

Fluency in English with excellent verbal and written interpersonal, presentation, and communication skills

Demonstrated ability to identify and sell to multiple buyers within an organization

Background in consultative/solution sales environments; proficiency in blueprinting, prospecting, and cold calling

Ability to manage a high volume of opportunities

Must be dedicated, motivated, and a self-starter

Strong analytical, negotiation, and creative problem-solving skills

Willingness to travel approximately 30-40%