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Convergint · 1 day ago

Service Coordinator - Fire/Test & Inspection

United States

Full-time

Remote

Entry Level

$23/hr - $35/hr

1+ years exp

Convergint is looking for a full-time Service Coordinator to join their team. The role involves handling customer service calls, dispatching, scheduling, and ensuring customer satisfaction while supporting the operational needs of the service team.

BiometricsHealth CarePhysical SecurityPublic SafetySecurity

Responsibilities

Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required. May provide support and backup for other areas of the business

Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service

Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry

Completes Service Agreement work orders as required

Monitors and follows up on subcontractor pricing; processes and approves invoicing

Administers the check in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians

Accurately and promptly enters work order purchase orders into Spectrum and processes orders

Updates, populates, maintains and develops customer service binders to maximize customer service and satisfaction

Procures Parts/Materials for service work orders

Provides Service Quotes to customers with the assistance of the Service Supervisor. Schedules and follows up on all monthly maintenance customer accounts. This includes ensuring timely communication with contract customers, key customers and subcontractors. Meets monthly to discuss expiring contracts and reviews upcoming PM visits

Establishes and maintains a customer satisfaction follow up and call back procedure and provides senior management with appropriate feedback. Assists with customer satisfaction surveys

Accurately and on a timely basis, administers Spectrum maintenance, including adding new sites, adding flags and modifying customer site changes

Provides Specialists with badging and access to customer sites. Ensures that the Specialists have completed all customer specific training. Maintains a log for badging access and training

Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes

Acts as our customer's best service provider at all times thereby ensuring Convergint is the customer's first choice for service

Performs other duties and responsibilities as requested or required

Qualification

Customer service skillsMicrosoft ExcelMicrosoft OutlookMicrosoft WordFinancial knowledgeOrganizational skillsAdministrative supportCall center experienceDispatch experienceConstruction industry experienceFlexibility