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Iron Mountain · 2 days ago

Imaging Operations Manager

US | TX | Dallas | 12121 N Stemmons FRWY suite 150

Full-time

Onsite

Mid, Senior Level

5+ years exp

Iron Mountain is a leader in records and information management, providing sustainable solutions to a diverse clientele. The Imaging Operations Manager will oversee imaging operations, optimize workflows, and ensure compliance with security protocols while managing team performance and capacity planning.

Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware

No H1B

U.S. Citizen Only

Responsibilities

Lead and Optimize Operations: Manage all activities related to imaging operations, analyzing and modifying workflow performance, and ensuring the proper maintenance of all related imaging equipment

Drive Strategic Performance and Capacity: Coordinate local operations to ensure proper chain of custody and security, including capacity planning for throughput, system utilization (local disk, supplies, and processes), and maintaining a proper Disaster Recovery (DR) process

Develop Teams and Support Growth: Support local sales staff, train new staff in all phases of the imaging process, and make recommendations to management on desirable additions, replacements, or changes to operational practices

Security Compliance: Execute and oversee strict adherence to government, client, and internal security protocols

Chain of Custody: Manage the secure handling and end-to-end chain of custody for all sensitive records and classified materials

Audit & Review Readiness: Maintain a "constant state of readiness" for compliance audits and lead the preparation for formal security reviews

Qualification

Imaging operations managementSecurity policies knowledgeWindows environment experienceKofax Ascent CaptureCapacity planningTeam developmentOperational supportCompliance readinessBachelor’s degree

Required

5-7 years of computer experience, including a minimum of 5 years of experience in a Windows environment and imaging, with 2-3 years in management and operations

Strong knowledge of security policies and controls related to imaging processes and proficiency in imaging operations, workflow, and imaging software (Kofax Ascent Capture preferred)

Proven ability in operations support, maintenance of imaging practices, and actively managing complex operational components like system utilization and DR processes

Bachelor's degree in Business or Computer Science

Preferred

Post-graduate education is a plus

Benefits

Paid Vacation + 7 Paid Holidays + Sick Pay

Comprehensive health, wellness, and retirement plans (Medical, Dental, Vision Insurance on Day One; Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Paid Volunteer Days)

Opportunities for continuous learning and professional growth (Education Reimbursement, Advancement opportunities)