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Raiz Federal Credit Union · 1 day ago

Collections Support Specialist

Pullman Operations Center - El Paso, TX 79936

Full-time

Onsite

Mid Level

$17.34/hr - $26.01/hr

4+ years exp

Raiz Federal Credit Union is committed to guiding its members towards a prosperous future, rooted in its El Paso heritage. The Collections Support Specialist will provide administrative and clerical assistance to the Collections unit, focusing on minimizing loan losses and supporting members with various tasks.

Credit CardsFinanceFinancial Services

Responsibilities

Skilled in the operation of standard office equipment. Ability to utilize various computer software programs such as Outlook, Word, Excel, etc

Performs clerical tasks as required including logging and routing incoming mail, typing, and preparation of outgoing mail

Process journal vouchers submitted by department. Debits/credits member’s accounts

Process requests for account research, skip tracing, payoffs, letter of guarantees, insurances, refunds, payments, credit disputes, bankruptcies, and settlements

Process appropriate paperwork to pay vendor invoices. Research account disputes and billing discrepancies

Contact, email, and send letters to vendors/dealers for refund attempts

Obtains and conveys information as needed to co-workers, members and outside vendors

Submit legal files to the Credit Union's attorneys and corresponds with law offices and tracks progress

Maintains the Credit Union's professional reputation

Keeps management informed of area activities and of any significant problems

Assists other area personnel as needed

Attends and participates in meetings as required

Completes special projects as assigned

Ensures the proper maintenance, cleanliness, and security of work area, desks, equipment, etc

Stays informed of changes in collections' policies, procedures, and related legal requirements

Complies with all Bank Secrecy Act (BSA) rules and regulations. Attends annual BSA training

Performs updates to credit bureau tools (e-Oscar) discrepancies

Actively participates in and completes all ongoing required loan training and attends all scheduled meetings. Willingly adapts to changes in work environment. Participates in credit union self-development programs

Prepare tracking reports for management review including repossessions, bankruptcies, recoveries, total loss, deceased, monthly delinquency, and back-end product refunds

Maintains the filing and storage system, keeps shelves clean and orderly, files cases and documents into their proper locations. Maintain supplies by checking stock to determine inventory levels and anticipating requirements

Ability to handle multiple tasks and work well under pressure

Basic filing and record keeping

Maintains records, logs, and schedules; prepares clear, concise and accurate reports as required

Uses scanning software and scanner to scan documents in accordance to established rules and procedures

Inspects the images for accuracy, completeness, clarity, and or defects

Provides member service to those requesting information/ documents involving archived files/titles

Removes and destroys records in accordance to established rules and policies

Electronically records/searches for data in multi-application computer programs

Ability to work independently

Obtain certified copy of titles as needed

Maintains strict confidentiality

Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training

Other duties as assigned

Qualification

Administrative supportCustomer serviceFinancial industry knowledgeMicrosoft Office proficiencyCritical thinkingMulti-taskingDetail-orientedInterpersonal skillsCommunication skillsProblem-solving skills

Required

Education - High School Diploma. (60 college credits are preferred)

Minimum of 4 years of administrative support

Minimum of 2 year of customer service experience

Demonstrated leadership and interpersonal abilities

Understanding of financial industry concepts, related laws, and regulations

Must have good communication and interpersonal skills

Critical thinking and problem-solving skills

Detail-oriented, and ability to multi-task

Proficient in Microsoft Office and web-based applications

Skilled in the operation of standard office equipment

Ability to utilize various computer software programs such as Outlook, Word, Excel, etc

Performs clerical tasks as required including logging and routing incoming mail, typing, and preparation of outgoing mail

Process journal vouchers submitted by department. Debits/credits member's accounts

Process requests for account research, skip tracing, payoffs, letter of guarantees, insurances, refunds, payments, credit disputes, bankruptcies, and settlements

Process appropriate paperwork to pay vendor invoices. Research account disputes and billing discrepancies

Contact, email, and send letters to vendors/dealers for refund attempts

Obtains and conveys information as needed to co-workers, members and outside vendors

Submit legal files to the Credit Union's attorneys and corresponds with law offices and tracks progress

Maintains the Credit Union's professional reputation

Keeps management informed of area activities and of any significant problems

Assists other area personnel as needed

Attends and participates in meetings as required

Completes special projects as assigned

Ensures the proper maintenance, cleanliness, and security of work area, desks, equipment, etc

Stays informed of changes in collections' policies, procedures, and related legal requirements

Complies with all Bank Secrecy Act (BSA) rules and regulations. Attends annual BSA training

Performs updates to credit bureau tools (e-Oscar) discrepancies

Actively participates in and completes all ongoing required loan training and attends all scheduled meetings

Willingly adapts to changes in work environment

Participates in credit union self-development programs

Prepare tracking reports for management review including repossessions, bankruptcies, recoveries, total loss, deceased, monthly delinquency, and back-end product refunds

Maintains the filing and storage system, keeps shelves clean and orderly, files cases and documents into their proper locations

Maintain supplies by checking stock to determine inventory levels and anticipating requirements

Ability to handle multiple tasks and work well under pressure

Basic filing and record keeping

Maintains records, logs, and schedules; prepares clear, concise and accurate reports as required

Uses scanning software and scanner to scan documents in accordance to established rules and procedures

Inspects the images for accuracy, completeness, clarity, and or defects

Provides member service to those requesting information/ documents involving archived files/titles

Removes and destroys records in accordance to established rules and policies

Electronically records/searches for data in multi-application computer programs

Ability to work independently

Obtain certified copy of titles as needed

Maintains strict confidentiality

Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training

Other duties as assigned