McAngus Goudelock & Courie · 23 hours ago
Law Firm Client Experience Manager - Quality Assurance
Columbia, SC
Full-time
Hybrid
Senior Level
7+ years expMcAngus Goudelock & Courie is an industry leading civil litigation firm celebrating 30 years of excellence. They are seeking a qualified Client Experience Manager - Quality Assurance to oversee internal audits, prepare reports, and contribute to the firm's quality control program.
ConsultingInsuranceLegal
Responsibilities
Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations
Prepare reports of audit findings
Identify opportunities for education and improvements
Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program
Contribute to the evolving development of the firm’s quality control program
Evaluate, interpret and understand client guideline requirements
Provide assistance in the coordination and organization of audits conducted by firm clients
Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc
Understand and utilize client e-billing systems as needed
Qualification
Required
Bachelor's degree
7+ years of related work experience
Insurance claims handling experience
Qualitative auditing experience
Preferred
Insurance claims auditing of law firm clients from the insurance company side
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Functional Expert: Considered a thought leader on a subject
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Financial: Inspired to perform well by monetary reimbursement
Bachelors or better in Business Administration or related field
Benefits
Comprehensive health insurance and benefits package
Casual dress code
Mental health support resources
Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion
Company
McAngus Goudelock & Courie
McAngus Goudelock & Courie is a law firm that specializes in insurance defense across the Southeast.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Frame
Member/Partner
Carolyn Marcus
Partner
Recent News
Greenville Business Magazine
2023-12-25
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