Apply on Employer Site

Fragomen · 1 day ago

Senior Director, Process

United States

Full-time

Remote

Director/Executive

10+ years exp

Fragomen is a leading firm in the business process organization, seeking a highly skilled Senior Director to lead opportunity identification and implementation initiatives. The role involves mentoring a global team, providing strategic guidance, and collaborating with leadership to optimize operational services and drive successful outcomes.

ConsultingDocument ManagementLegalLegal Tech

H1B Sponsor Likely

Responsibilities

Lead, mentor, and develop a global team of strategy and operations professionals

Provide strategic guidance and hands-on leadership for initiatives involving the creation, scaling, and stabilization of global operational service centers, ensuring alignment with the firm’s overall operating model and performance goals

Lead cross-functional teams in assessing current processes, identifying areas for improvement, and developing actionable plans for implementation

Serve as a strategic advisor to firm leadership on operational matters, providing insights and recommendations on a portfolio of optimization opportunities

Collaborate with practice group leaders and department heads to ensure alignment between improvement efforts and strategic priorities

Deliver high-impact presentations and communications that articulate strategic priorities and business impact

Develop and articulate clear and compelling business cases for change, aligned with the firm's goals, vision, and client-centric approach. Effectively communicate the rationale, objectives, and expected outcomes of change initiatives to firm leadership, practice groups, and staff at all levels

Lead stabilization initiatives for at-risk clients, ensuring service continuity and satisfaction

Monitor and evaluate the impact of process changes on key performance indicators (KPIs), client satisfaction, and employee engagement, making adjustments as needed

Lead by example in fostering a culture of open communication, transparency, and collaboration within the firm, encouraging input from all stakeholders

Leverage a variety of communication channels, including written communication, meetings, and digital platforms, to ensure effective dissemination of information and feedback loops

Stay informed of industry trends, emerging technologies, and best practices in change management and communication strategies, incorporating relevant insights into firm initiatives

Qualification

Operational leadershipProcess improvementStrategic consultingData-driven decision-makingProject managementStakeholder engagementInnovationCommunication skillsTeam management

Required

Bachelor's degree in business administration, communications, law, or a related field; Master's degree preferred

10+ years of progressive operational leadership experience, including direct, hands-on involvement in service centers, operational transformations, process improvement, or strategic consulting, ideally within a professional services environment

Demonstrated ability to build and manage data-informed, high-performing teams with a track record of delivering measurable business results (e.g., improvements in cycle time, productivity, or service quality)

Strong strategic and analytical capabilities, including the ability to translate firm-level objectives into operational plans and measurable outcomes. Proven expertise in financial modeling, benefit realization, and data-driven decision-making

Deep knowledge of operating model design, process re-engineering, and performance management frameworks, with a demonstrated record of implementing improvements that drive operational efficiency

Exceptional written and verbal communication skills, with the ability to distill complex concepts into clear, compelling narratives for diverse audiences. Skilled in leading discussions, workshops, and executive-level presentations that influence decisions and drive alignment

Proven ability to influence and engage stakeholders at all organizational levels, including senior leadership, partners, attorneys, and operational teams

Proficiency with project management methodologies and tools, with evidence of leading complex, multi-stakeholder initiatives to successful implementation

Ability to maintain confidentiality and handle sensitive information with discretion

Demonstrated commitment to innovation, continuous improvement, and delivering high-quality client service, supported by measurable contributions in previous roles

Preferred

Master's degree preferred

Experience building, scaling, and supporting global operations or shared service centers preferred

Company

Fragomen

Glassdoor3.4

Fragomen is a legal firm that provides crisis management, employment verification, compliance, document, and immigration services.

Founded in 1951

New York, New York, USA

5001-10000 employees

https://www.fragomen.com

H1B Sponsorship

Fragomen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (5)

2021 (1)

2020 (5)