Helix Traffic Solutions, LLC · 1 day ago
ERP Process and Functional Analyst
Murfreesboro, TN
Full-time
Onsite
Senior Level
$120K/yr - $130K/yr
5+ years expHelix Traffic Solutions, LLC is seeking an ERP Process and Functional Analyst to guide business analysis and implementation for their ERP platform, Oracle NetSuite. The role involves collaborating with stakeholders to define business requirements, improve processes, and ensure data integrity across the organization.
Public SafetyTransportation
Responsibilities
Demonstrated understanding of end-to-end business processes, spanning customer engagement, quoting, contracting, fulfillment, billing, and post-delivery support
Ability to recognize how core processes vary by business model, including both product-based and service-based operations such as traffic control services, maintenance programs, construction projects, and long-term service contracts
Strong grasp of key operational and financial performance metrics, including sales pipeline health, service utilization, project profitability, and customer satisfaction indicators
Comprehensive understanding of how enterprise applications and systems integrate—for example, CRM, ERP, finance, marketing automation, and customer service platforms—to enable seamless data flow and process visibility across the organization
Proven ability to collaborate with cross-functional stakeholders to gather requirements, define future-state processes, and document system and reporting needs that align with business objectives
Collaborate closely with business and functional leaders, IT teams, and key stakeholders to define and document end-to-end business requirements—encompassing sales, service delivery, inventory, operations, and financial processes—to ensure data and system design align with enterprise goals
Identify process improvement opportunities and recommend technology-enabled solutions that enhance efficiency, standardization, and scalability across departments
Ensure selected technologies support core business processes such as lead and opportunity management, quoting, order processing, work order management, fulfillment, and invoicing
Validate that technology solutions also enable field and operational processes, including scheduling, dispatch, resource allocation, route optimization, and field data capture
Serve as a key Subject Matter Expert (SME) in configuring technology solutions to meet cross-functional business needs, maintaining alignment between process design, data flow, reporting, and compliance requirements
Conduct comprehensive end-to-end testing of business scenarios—spanning quote-to-cash, procure-to-pay, and plan-to-fulfill—identifying and resolving issues to ensure functionality meets real-world business expectations
Lead and participate in User Acceptance Testing (UAT), ensuring workflows perform as intended across modules (e.g., quoting, work orders, inventory, costing, reporting)
Design and manage UAT test cases and success criteria, ensuring validation of both functional and data integrity
Partner with other functional leads to ensure accurate and seamless data integration across systems for job costing, inventory tracking, and financial reporting
Collaborate with business partners to ensure e-commerce, customer portal, and external system integrations align with standardized data and operational models
Document pre- and post-implementation process maps, illustrating the evolution from current to future-state workflows
Proactively identify and communicate business or project risks, recommending mitigation strategies and sustainable process solutions
Promote the adoption of standardized, out-of-the-box ERP functionality over customizations to preserve long-term system integrity and upgradeability
Contribute to the development of training materials and user enablement frameworks, ensuring operational readiness and consistent adoption of the new processes and tools
Support Day-to-Day Operations: Oversee daily operations of live ERP functionalities, ensuring system stability, data integrity, and efficient business process execution across all integrated functions (sales, service, operations, finance, and supply chain)
Continuous Process Optimization: Lead ongoing evaluation and enhancement of end-to-end processes—such as lead-to-cash, order-to-fulfill, and project-to-invoice—ensuring alignment with evolving business objectives and industry best practices
Data Stewardship Leadership: Provide direction and governance for data stewardship activities, ensuring consistent management of master and transactional data across domains (customers, vendors, items, pricing, and financials). Promote standards that enhance accuracy, compliance, and enterprise reporting quality
Accountability & Financial Integrity: Champion accountability in data entry, process adherence, and financial reporting. Partner with Finance and Operations teams to reinforce transparency, traceability, and compliance with internal controls and audit requirements
Stakeholder Support & Documentation: Serve as a second-line support and escalation point for end users, providing documentation, troubleshooting guidance, and process insights to maintain efficient and compliant operations
ERP & Technology Awareness: Stay informed on ERP platform updates, new features, and integration capabilities that impact operational, financial, or field service processes. Evaluate their applicability for continuous improvement
Innovation & Enhancement Recommendations: Identify and propose enhancements, automation opportunities, or feature adoption that increase productivity, streamline workflows, and drive business value
Change Management Enablement: Support organizational readiness for new releases or process changes by coordinating communications, impact assessments, and user adoption strategies across business units
Training & Knowledge Transfer: Develop and deliver ongoing training programs, user guides, and quick-reference materials to sustain competency and promote a culture of continuous learning across the enterprise
Data & System Integrity Validation: Coordinate regression testing and validation activities during ERP upgrades, patches, or configuration changes to ensure seamless operation and accurate data flow across dependent processes
Collaborate and foster teamwork across functional team, departments, and stakeholders
Any other duties as determined by the VP of ERP
Qualification
Required
Bachelor's degree in Computer Science, Finance, Business Administration, or related field
5+ years of experience in data management or systems administration as a practitioner
3+ years of experience with ERP systems implementation and upgrade projects, preferably with specific Oracle NetSuite, Dayforce HRIS, and Microsoft Power BI experience a plus
Strong team leadership and team dynamics
Proven ability to work across functional teams and interact with senior leadership
Strong understanding of ERP platforms and modules (financials, HR, supply chain, etc.)
Strong capability in people-oriented change management of technology implementations
Familiarity with database management, system integrations, and data migration processes
Familiarity with system administration, configuration, and user management
Strong project activity and task management skills with experience using predictive and/or adaptive methodologies
Excellent written and verbal communication skills to interact with all levels of the organization
Ability to translate technical concepts into business terms for non-technical stakeholders
Strong analytical and problem-solving skills to address system issues and user concerns
Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
Preferred
A master's degree and professional certifications are a plus but not required
Certifications related to specific ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) are highly desirable
Company
Helix Traffic Solutions, LLC
Helix Traffic Solutions is a traffic control and work zone management group.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-17Acquired
Recent News
2025-08-05
Rochester Business Journal
2025-04-03
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