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KPMG US · 23 hours ago

Program Manager, Employee Experience Platform

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$101K/yr - $215K/yr

5+ years exp

KPMG is a renowned organization providing audit, tax, and advisory services, known for its commitment to individual development and inclusive culture. They are seeking a Program Manager for their Employee Experience Platform within the Talent & Culture organization, responsible for leading the delivery of employee surveys and ensuring alignment with organizational goals.

Financial Services

No H1B

Responsibilities

Lead the end-to-end delivery of Qualtrics-based surveys including planning, execution, and optimization by defining program scope, objectives, and success metrics; deliver advanced surveys, workflows, dashboards, and automations within Qualtrics XM-EX (including Engagement, Lifecycle, and 360), while ensuring compliance with data privacy and security standards

Oversee and maintain governance over the HR brand, managing demand and developing a prioritized roadmap of deliverables

Partner with HR, IT, and business leaders to ensure survey initiatives align with organizational goals, while regularly updating senior leadership on program status, risks, and outcomes

Develop reporting frameworks and dashboards that track engagement and program impact

Identify and implement opportunities for automation and integration with HR systems such as Workday and ServiceNow, while establishing governance frameworks and best practices for effective survey lifecycle management

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualification

Program ManagementQualtrics XM-EXHR AnalyticsData Analysis ToolsAPIsIntegrationsStakeholder ManagementLeadership SkillsCommunication SkillsOrganization Skills