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Compass · 1 day ago

Agent Experience Coordinator

San Francisco, CA

Full-time

Onsite

Entry Level

$25.97/hr - $28.56/hr

1+ years exp

Compass is revolutionizing the real estate industry with their end-to-end platform that empowers residential real estate agents. As an Agent Experience Coordinator, you will be the first point of contact for customers at the office, ensuring a welcoming experience and supporting them with various tools and marketing requests.

Property ManagementPropTechReal EstateReal Estate BrokerageResidential

Responsibilities

Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues

Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support

Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests

Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents

Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc

Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

Be a culture carrier who inspires and empowers those around you with a positive and constructive approach

Support with office event organization, setup, and tear down

Qualification

Customer service experienceOffice managementEnterprise technologyCommunication skillsEmpathyProblem-solving skillsAttention to detailTeam collaboration