Mariner Finance · 2 days ago
Collections Specialist II (12:00pm-9:00pm)
3905 Dallas Pkwy, Plano, TX 75093, USA
Full-time
Onsite
Mid Level
$22/hr - $23/hr
3+ years expMariner Finance is a financial services company, and they are seeking a Collections Specialist II to join their Customer Assistance team. In this role, you will collect past due balances from customers, build strong relationships, and provide solutions to address customer challenges while maintaining compliance with relevant laws and company policies.
FinanceFinancial Services
Responsibilities
Work assigned branch accounts and call customers with past due balances to arrange or take payments on the loan
Apply developed collection techniques to handle challenging, complex, or high-value accounts
Strengthen and manage customer relationships by listening, understanding, and assessing the customer’s situation; evaluate the customer’s past and current relationship with Mariner, and effectively and professionally discuss repayment options to reach mutually beneficial agreements
Provide excellent customer service by addressing customer concerns and questions professionally and courteously
Maintain thorough and accurate documentation of all collection’s activities; update customer account information and process payments in accordance with company policies and procedures
Perform various administrative functions for assigned accounts, such as recording address changes or updating contact information
Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection of states in which Mariner operates
Follow collection policies and procedures of the company. Stay informed of updates to company policy and promptly implement applicable changes
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service
Qualification
Required
High school diploma or equivalent
Minimum of three (3) years of comprehensive experience in collections, with prior experience with an automated predictive dialer system to meet or exceed collections targets
Experience utilizing Microsoft Office suite programs, including Microsoft Outlook
Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties in a timely, accurate manner
Possess persuasive negotiation skills and have the ability to effectively discuss and reach mutual beneficial agreements with customers
Experience in consumer lending/financial services with knowledge and understanding of relevant consumer protection provisions under federal and state law
Professional, customer-focused, and results-oriented attitude with the ability to effectively negotiate, problem-solve, think quickly, and react calmly under pressure or in demanding circumstances
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers, vendors, third parties, and all levels of company staff
Ability to maintain confidentiality and handle sensitive information with discretion
Ability to work with minimal supervision and to independently determine tasks to complete on a daily basis
Preferred
Experience with CBS Academy or other call models
Benefits
Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
Vision Insurance
Dental Insurance
Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
401(k) and Company Matching Contributions
Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
11 Paid Holidays
FMLA
Employee Assistance Program (EAP)
Paid Parental Leave
Referral Incentives
Education Assistance Program
Complimentary FIMC Membership Plan
Access to industry-specific training programs
Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.
Company
Mariner Finance
Mariner Finance is a consumer finance industry.
1001-5000 employees
H1B Sponsorship
Mariner Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-01Private Equity
2009-12-15Acquired
Leadership Team
Joshua Johnson
President/CEO
Recent News
Business – Baltimore Sun
2025-08-29
2024-05-24
Company data provided by crunchbase