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American Lending Center Holdings Inc. · 1 day ago

Senior Client Manager (Must be Bilingual Chinese)

Irvine, CA

Full-time

Hybrid

Senior Level

$75K/yr - $75K/yr

American Lending Center Holdings (ALCH) is a prominent EB-5 regional center operator committed to driving job creation and fostering U.S. economic growth. They are seeking a Senior Client Manager to oversee and manage relationships with EB-5 clients, providing guidance throughout the investment and immigration processes while coordinating communication among stakeholders.

Financial Services

Responsibilities

Overseeing and managing relationships with EB-5 clients

Providing guidance throughout the investment and immigration processes

Assisting with client onboarding

Coordinating communication between clients, internal teams, and external stakeholders to address inquiries and ensure compliance with EB-5 regulations

Supporting the development of client engagement strategies

Maintaining accurate documentation of client activities

Availability during international business hours, particularly those corresponding to China time zones, to support overseas clients

Expected to be in the office during regular business hours when assigned work hours coincide with China business hours

Qualification

EB-5 program knowledgeBilingual ChineseClient relationship managementMicrosoft Office SuitePatienceEmotional intelligenceInterpersonal skillsCollaborationResponsibility

Required

Fluency in both English and Chinese (written and spoken) is required, with strong communication and interpersonal skills

Comprehensive knowledge of the EB-5 program, immigration processes, and related regulations

Experience in the EB-5 industry, especially in handling complex client situations

Exceptional patience and the ability to calmly manage a wide range of client inquiries and requests

Strong emotional intelligence and the ability to reassure and comfort clients under pressure

High integrity, maturity, and sense of responsibility, someone reliable and grounded

The ability to respond promptly and accurately to different client needs and circumstances

Excellent communication skills, capable of providing clients with emotional value and a positive interaction experience

Experience in building client relationships and addressing client inquiries in a professional and timely manner

Ability to work collaboratively in a dynamic, diverse environment while managing multiple priorities effectively

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems

Preferred

Previous experience within the EB-5 industry, financial services, or immigration consulting is strongly preferred

Company

American Lending Center Holdings Inc.

American Lending Center Holdings (ALCH) is a leading EB-5 regional center operator, managing 14 USCIS-designated regional centers and sponsoring investment projects across the United States.

Founded in 2009