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A3 Solutions · 1 day ago

Desktop Support Technician - WW

Alsip, IL

Full-time

Onsite

New Grad, Entry Level

$19/hr - $20/hr

A3 Solutions, Inc. is seeking a Desktop Support Technician to provide support for Windows OS and Microsoft Office Suite in an enterprise environment. The role involves troubleshooting, repairing computer systems, and assisting users with hardware and software issues while maintaining excellent customer service skills.

FinanceSoftware

Growth Opportunities

Responsibilities

Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals

Desktop and Network Support

Ability to setup, configure and add all hardware

Assist Corporate Desk Side Support technicians with large IMAC’s

Documents, maintains, upgrades or replaces hardware and software systems

Supports and maintains user account information including rights, security and systems groups

Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed

Determines and recommends which products or services best fit the customers' needs

Imaging and image recovery

Experience doing break / fix repairs on desktops, laptops

Install / Re-install various software packages and updates

WiFi and VPN connections; Support of wireless devices

GREAT Customer Service skills

Qualification

Windows OSMicrosoft Office SuiteDesktop SupportCompTIA CertificationCisco CertificationDell CertificationHardware TroubleshootingSoftware InstallationCustomer Service SkillsWiFi SupportVPN Support