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Texas Comptroller of Public Accounts · 23 hours ago

Comptroller - General Claims Processing Team Lead (Open to Unclaimed Property staff in the General Claims Processing section)

Austin, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

The Texas Comptroller of Public Accounts is responsible for managing the state's finances and ensuring the proper administration of its unclaimed property program. The Comptroller is seeking a General Claims Processing Team Lead to provide advanced consultative services, oversee team operations, and ensure the effective processing of unclaimed property claims.

AccountingGovernmentNon Profit

Work & Life Balance

No H1B

Responsibilities

Providing guidance and technical assistance to staff members by:

Assigning and prioritizing the work of team members

Conducting quality assurance reviews of completed work

Providing input on team member performance to management

Conducting training and overseeing training conducted by other section staff

Serving as a subject matter expert (SME) and assisting less experienced division staff as needed

Communicating the status and progress of activities and workload inventories

Overseeing the section’s monthly quality assurance program

Identifying opportunities to streamline procedures or improve processes

Making recommendations and assisting with implementation of approved recommendations

Representing the division and section in meetings

Identifying and reporting unclaimed property system problems, recommending resolutions for reported issues, and conducting testing on resulting system changes and enhancements

Participating in the development of documentation for system changes and enhancements and providing training to division staff as requested

Reviewing, processing, editing, and updating unclaimed property claims

Answering inquiries from claimants and providing guidance to claimants on required documentation and claim status

Performing all other related duties as assigned

Qualification

AccountingUnclaimed property processingCustomer serviceTraining developmentResearchAnalysisSpanish communicationMicrosoft ExcelMicrosoft WordProblem solvingAttention to detail

Required

Graduation from an accredited four-year college or university with a bachelor's degree

Four years of recent experience processing deceased owner unclaimed property claims

Two years of experience responding to customer email and phone inquiries

Three years recent experience performing highly complex (senior level) accounts examination work, conducting research and processing Texas business or general unclaimed property claims

Preferred

Graduation from an accredited four-year college or university with a bachelor's degree in accounting, finance, business or marketing

Recent experience handling and responding to high priority claims

Experience reviewing probate court documents

Communicating effectively in writing and verbally in Spanish

Experience developing training materials and providing on-the-job training

Benefits

Strong benefits package for you and your family

Insurance

Retirement plans

Flexible work schedule

Company

Texas Comptroller of Public Accounts

Glassdoor3.4

The Texas Comptroller of Public Accounts manages funds for the world’s 8th largest economy, processes millions of paper and electronic tax returns each year and continually searches for innovative solutions to streamline operations at one of Texas’ largest state agencies.

Founded in 1835

Austin, Texas, USA

1001-5000 employees