The Chefs' Warehouse · 3 hours ago
Customer Service Representative
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expThe Chefs' Warehouse is a leader in food service distribution, providing exceptional quality and brand building for over 40 years. They are seeking a Customer Service Representative who will operate in an ERP-driven order management environment, ensuring accuracy in order processing and customer interactions to enhance customer satisfaction.
CateringFood and BeverageFood ProcessingHotelMeat and PoultryRestaurants
Responsibilities
Answer inbound calls and emails to assist customers with placing orders, order modifications, and product inquiries
Accurately enter and process customer orders in accordance with established procedures and timelines
Maintain a high standard of professionalism and courtesy in all customer interactions
Ensure 99%+ accuracy when entering and processing orders
Review order details carefully to prevent duplication, errors, or omissions
Utilize available tools and reports to verify order accuracy and completeness
Support routine post-sale requests, including basic returns, exchanges, RMAs, and credit requests in accordance with documented procedures
Track delivery status and provide standard updates to customers as needed
Escalate complex, time-sensitive, or non-routine issues to CSR II, CSR III, or leadership following established escalation paths
Work collaboratively with Sales Representatives to support customer needs and routine service requests
Communicate clearly and timely with internal teams regarding order status or customer needs within defined scope
Accept assigned tasks and requests from CSR II or leadership and complete them accurately and within required timeframes
Follow all SOPs, templates, and workflows consistently
Learn and apply platform functionality, product knowledge, and service standards
Seek guidance when encountering unfamiliar or complex scenarios
Actively participate in training and coaching to build proficiency and confidence
Qualification
Required
Minimum of 3 years of customer service or related experience
High school diploma or GED required
Strong written and verbal communication skills
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
Proficiency in CRM systems, Microsoft 365, and customer service platforms (or ability to learn quickly)
Strong attention to detail and commitment to accuracy
Dependable, punctual, and professional in appearance and conduct
Ability to manage stressful situations calmly and professionally
Preferred
Food service and/or retail produce experience
Bilingual (English/Spanish) communication skills
Benefits
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high-quality food products
Employee discounts for travel and events
401k
Employee Stock Purchase Plan
Company
The Chefs' Warehouse
The Chefs' Warehouse, North America's top specialty food distributor since 1985, offers over 88,000 premium products to elite restaurants, hotels, and gourmet shops.
1001-5000 employees
H1B Sponsorship
The Chefs' Warehouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$250M2022-12-07Post Ipo Debt· $250M
2011-07-28IPO
Leadership Team
James Leddy
Chief Financial Officer
John Austin
CFO
Recent News
2026-01-12
2025-11-14
2025-10-31
Company data provided by crunchbase