Apply on Employer Site

DB Roberts · 23 hours ago

Customer Service Representative

Altamonte Springs, FL

Full-time

Onsite

Entry Level

1+ years exp

DB Roberts is seeking a Customer Service Representative to provide essential support for the Inside Sales Staff and Branch Management Team. This role involves order entry, reporting, and overall administrative support while fostering relationships with customers and internal teams.

ElectronicsManufacturingRoboticsSoftwareVirtual Reality

No H1B

U.S. Citizen Only

Responsibilities

Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives

Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel

Within the first 90 days, you will need to learn the Heilind CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time

Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch

Within the first 6 months, you will need to provide one process improvement idea related to your position

Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams

Qualification

ExcelCustomer serviceOutlookWordOrganizationMulti-taskingPhone etiquetteInterpersonal skillsCommunication skills

Required

Associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience

Must be a U.S. Person as defined by ITAR

Must be able to report to assigned office location during scheduled in-office workdays

Excellent interpersonal and communication skills

Advanced knowledge of Excel, Outlook, and Word

Proficient knowledge of customer service, and standard office practices and procedures

Excellent phone etiquette

Strong organization and ability to multi-task