IOWA RADIOLOGY ยท 1 week ago
Patient Service Representative (Call Center)
Clive, IA
Full-time
Onsite
New Grad, Entry LevelIowa Radiology is a patient-centered practice that promotes a more compassionate approach to medicine. The Patient Service Representative - Call Center will play a crucial role in providing high-quality imaging services, ensuring patient safety, and delivering accurate diagnostic information while maintaining positive public relations with patients and clinic staff.
Health CareHealth DiagnosticsHospitalMedical
Responsibilities
Answer a high-volume, multi-line phone system promptly and professionally, routing calls and delivering messages accurately and in a timely manner
Schedule diagnostic imaging exams and procedures across all modalities for multiple IDIPC clinics
Demonstrate knowledge of radiology procedures, exam preparation requirements, and scheduling protocols
Accurately schedule appointments using the RIS system and maintain complete and up-to-date patient records
Initiate and maintain positive public relations with patients, visitors, clinic staff, and referring physician offices
Process patient registrations, collect payments, and verify demographic and insurance information as required
Utilize and become proficient in Abbadox, Epic, and the Shoretel multi-line phone system
Metrics: Must handle a minimum of 100 calls/day
Provide clear, courteous, and professional communication to patients, including explaining appointment details and preparation instructions
Handle patient inquiries, concerns, and issues with empathy, discretion, and efficiency
Maintain patient confidentiality and comply with HIPAA and organizational policies at all times
Attend staff meetings and required training sessions
Report issues related to staffing, workflow, morale, or procedures to the Clinic Supervisor
Notify the Clinic Supervisor of supply or operational needs
Qualification
Required
High school diploma or equivalent
Previous reception or call center experience required
Must have a fundamental knowledge of typing and filing techniques
Must be able to read, write, and speak fluent English
Excellent verbal and written communication skills, with the ability to convey complex information to non-technical stakeholders
Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment
Ability to work independently while contributing positively to a team environment
Continuous speaking, hearing, and visual effort
Must have the ability to communicate effectively and work independently
Continuous mental and visual concentration requiring attention-to-detail and accuracy
Must possess manual dexterity to operate computer and other office equipment
Ability to perform repetitive tasks associated with technology use (phone, computer, applications, and software)
Must be able to bend, stoop, kneel, or crouch as part of job functions
Ability to lift and carry up to twenty-five (25) pounds when necessary
Preferred
Previous medical experience preferred
Benefits
Health, Dental, and Vision insurance
Life Insurance
Short-term and Long-term Disability Insurance
Paid Time Off and Paid Holidays
401k Retirement Plan
Referral Program
Company
IOWA RADIOLOGY
Iowa Radiology specializes in diagnostic and interventional imaging services that include CT scan, MRI, ultrasound, X-ray and fluoroscopy.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase