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Associated Credit Union of Texas (ACU of Texas) · 1 day ago

Member Service Representative

League City, TX

Full-time

Onsite

New Grad, Entry Level

Associated Credit Union of Texas is recognized as a top workplace and is looking for a Member Service Representative to join their team. The role involves providing excellent customer service, assisting members with transactions, and ensuring compliance with credit union policies and regulations.

BankingFinancial Services

Culture & Values

Responsibilities

Stands and greets everyone entering the branch with the appropriate credit union greeting

Provides excellent service by mentioning and educating our members on credit union and partner products and/or services identified while assisting the member beyond their initial transaction

Represents the credit union to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of transactions. Utilize feedback in member surveys/ google reviews to maintain or improve member service experience

Provides general information to the members whether by phone or in person. Responds to members' requests, problems, and complaints and/or escalates them to the supervisor on duty for specific information or assistance

Assist management with maintaining dual control and compliance and audit standards

Processes member requests or transactions including, but not limited to, deposits, withdrawals, loan and credit card payments, and paying/receiving of negotiable items

Ensures all MSR and branch cash handling procedures are followed as outlined by policy and procedure

Complies with all credit union policies, and procedures, as well as all state and federal regulations including the Bank Secrecy Act (BSA) to protect the credit union and it's members

Assists branch management with the dual control procedures to include the processing of ATM, vault, plastics, cash shipments and night-drop procedures

Submits all appropriate documents to the credit union's document capture system

If the request concerns a different department then the MSR is responsible for directing the member to the proper department

Attend and participate in all new hire and required training to increase job knowledge and skills. Continue to utilize Wiki, Payday Updates and other resources from training to maintain current knowledge and skills