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Interstate Connecting Components (ICC) · 23 hours ago

Customer Service Representative

Cypress, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Interstate Connecting Components (ICC) is looking for a Customer Service Representative to provide essential support for the Inside Sales Staff and Branch Management Team. This role involves order entry, reporting, backlog review, and overall administrative support, while also contributing to customer satisfaction and sales growth.

ElectronicsManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives

Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel

Within the first 90 days, you will need to learn the Heilind CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time

Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch

Within the first 6 months, you will need to provide one process improvement idea related to your position

Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams

Qualification

ExcelCustomer serviceERP systemCommunication skillsOrganizationMulti-taskingPhone etiquetteOffice practices

Required

2-4 years business experience in a manufacturing or distribution environment

High School Diploma

Must be a US Citizen due to Naval Contractual Agreements

Must be able to report to assigned office location during scheduled in-office workdays

Excellent interpersonal and communication skills

Advanced knowledge of Excel, Outlook, and Word

Proficient knowledge of customer service, and standard office practices and procedures

Excellent phone etiquette

Strong organization and ability to multi-task

Preferred

ERP system order entry experience a plus

Company

Interstate Connecting Components (ICC)

ICC is one of the pre-eminent world-class distributors of the entire spectrum of electronic connectors, fiber optic connectors, connector accessories and tools, cable marking systems and supplies, and interconnect contacts.

Founded in 1985

Lumberton, New Jersey, USA

51-200 employees