Symphonix · 1 week ago
Account Manager
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expSymphonix Solutions is a fast-growing promotional marketing agency headquartered in Charlotte, North Carolina, specializing in providing clients with commercial print, promo, and apparel products. The Account Manager will be responsible for client retention and growth, ensuring timely delivery across various product lines and maintaining high levels of customer satisfaction.
AdvertisingLogisticsMarketing
Responsibilities
Organize and manage regular client meetings to ensure open lines of communication
Regular project communication with clients to build trust, confidence, and manage expectations
Organization of client feedback. Addressing issues and optimizing performance
Pitching fresh and innovative ideas to clients. Penetrate new business through in-person meetings and online presentations with clients
Honor the Sun-Down rule (acknowledge client outreach before end of day)
Regularly anticipate (uncover and determine) client needs
Developing budgets and timelines for clients
Encouraging Symphonix team members and vendors to perform to the best of their ability (matrix management)
Source vendor and supplier options (quality, price, service) and educate clients on options. Coordination of vendors and suppliers to ensure timely delivery and execution
Completing projects to a specific schedule and within agreed upon budgets
Management of all clients’ activities (portal management, special projects, campaigns, etc.)
Consistently provide positive client customer service. Maintain industry-leading client satisfaction ratings
Help maintain inventory and accounting records. Accountable if there are any discrepancies in the accounts of the clients. Work with warehouse personnel to investigate and resolve issues related to inventory and customer orders
Generating accurate reports and status notifications
Qualification
Required
Bachelor's Degree with proven track record
3+ years experience in Customer Success and/or Account Management
Knowledge of print & promo, e-commerce, advertising or marketing
Project Management Experience
Experience using Net Suite is a plus
Service Heart and Mindset (Responsive - Whatever it Takes Mindset)
Ability to Manage Multiple Accounts/Projects Simultaneously
Ability to Work Under Pressure and Deliver Accurate Results
Ability to Identify and Solve Problems Quickly
Flexible (Juggle Changing Priorities)
Build relationships up and down the client's chain of command
Microsoft Suite
Adobe Suite
Internal Systems
Company
Symphonix
Symphonix Solutions is your full-service Promotional Brand Marketing Partner. From ideation to distribution, we make your job easier.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dino Scalia
Business Development Executive
Recent News
2025-07-30
Company data provided by crunchbase