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Dune · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Dune is a collaborative multi-chain analytics platform on a mission to make crypto data accessible. They are seeking a Customer Success Manager to own and grow a portfolio of enterprise customers, focusing on retention, expansion, and value realization using Dune's onchain data products.

AnalyticsBlockchainCryptocurrencyEthereumTrading Platform

Responsibilities

Own a book of enterprise customers, acting as their primary point of contact post-sale

Drive renewals, retention, and expansion across Dune’s onchain data products

Proactively manage customer relationships, ensuring customers realize value well ahead of renewal cycles

Partner with customers on complex data use cases, helping them understand and operationalize onchain data

Identify upsell and expansion opportunities across multiple data products

Collaborate closely with Sales to ensure smooth handoffs and aligned account strategies

Work with Support and Engineering to resolve technical issues, while keeping the customer experience front and center

Build strong feedback loops with Product, sharing insights on customer needs, gaps, and emerging use cases

Track customer health, usage, and commercial risk using internal tooling and CRM

Help define and improve Customer Success processes as the team scales

Qualification

Customer Success ManagementB2B SaaS ExperienceTechnical SupportData AnalysisCrypto KnowledgeCommercial AcumenCustomer Relationship ManagementTechnical CuriosityProactive Approach

Required

Have 3–6+ years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS

Have supported or sold technical or data products to sophisticated customers

Are comfortable working with complex solutions rather than simple, transactional products

Have experience owning commercial outcomes such as renewals, upsells, and net dollar retention

Can engage confidently with technical stakeholders (data teams, engineers, analysts)

Have experience working with companies similar to those targeted by Dune's sales team (data-driven, crypto-native, or financial/tech-forward organizations)

Have familiarity with crypto, blockchain, or financial data—or can demonstrate exceptional ability to learn quickly

Are proactive, structured, and comfortable operating in a fast-moving startup environment

Preferred

Crypto experience is strongly preferred, though exceptional candidates from adjacent domains will be considered

Benefits

A competitive salary and equity package 🚀. Both salary and equity is top 25% of companies in the space

Our employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window

5 weeks PTO + local public holidays (that can be swapped to suit you) 🏖

A fully remote-first approach 🧑‍💻 within a distributed team with flexible working hours; you structure your own day

Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings!

Good health is important, so we offer private medical insurance, dental & vision as standard 🩺

We believe in paid parental leave 👶 to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) schedule

Quarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany 🇮🇹 Berlin 🇩🇪 Austria 🇦🇹 and Athens 🇬🇷).

On top of this 👆each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days.

An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk.

Work with some of the best people you’ll ever get to meet!

And of course, you get some awesome Dune swag! ✌️😎