MetLife · 1 day ago
Implementation Leader II
Aurora, IL
Full-time
Hybrid
Mid Level
$65K/yr - $72K/yr
3+ years expMetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Implementation Leader II will manage relationships with customers’ HR/benefits teams and brokers to implement products, ensuring effective timelines and coordination of various internal partners throughout the implementation process.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Facilitate calls with customers and brokers to ensure requirements for initial account set-up and re-enrollment activities are met for assigned clients; responsible for cases with between 1000-5000 employees
Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues
Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan; accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation
Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; uses forward thinking to make recommendations to ensure enrollment and service solutions are put in place to meet the account’s needs and expectations
Identify implementation-related problems and work with manager or senior staff to resolve issues as needed
Effectively load administration systems to ensure accurate plan design and efficient customer structure
Conduct weekly or periodic status meetings with various parties to review progress and resolve issues
Responsible for updating and maintaining workflow and reporting systems
Transfer cases to the appropriate administration group once implementation is complete
Participate in Continuous Improvement and strategic Projects during off peak season
Perform other duties as assigned or required
Qualification
Required
Bachelor's degree or 3+ years relevant business experience
Effective communication and customer relationship skills
Self-Learner
Strong process management, collaborative leadership, problem solving and practice development skills
Strong personal computer skills with experience in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
Detail oriented and organized
Ability to manage multiple projects with competing demands to prioritize
Excellent customer facing skills and a demonstrated proactive approach to problem-solving
Ability to handle ambiguity and change
Ability to multi-task effectively, paying attention to details within tight timeframes
Continuously strives to provide superior products and customer service
Willingness to do what it takes to get the job completed during peak periods
Willingness to give feedback on processes and procedures and contribute to the integration of the feedback during debrief periods
Preferred
Client-facing Process Management experience
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
And much more!
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
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Insurance News in the United States
2025-12-13
Company data provided by crunchbase