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Thorlabs · 1 day ago

Product Support Engineer II

Sterling, VA

Full-time

Hybrid

Mid Level

$84K/yr - $111K/yr

4+ years exp

Thorlabs is dedicated to advancing science through innovative photonics technologies. The Product Support Engineer II is responsible for providing technical assistance for imaging systems, ensuring customer satisfaction, and maintaining product quality through troubleshooting and support.

Health CareManufacturing

H1B Sponsor Likely

Responsibilities

Provide technical support to customers and company staff for product-related issues

Support QC with integration and testing of Engineering Specials Systems

Assist in developing and implementing technical solutions to product-related problems

Document product issues and maintaining a database according to company standards

Work closely with product development teams to gain in-depth product knowledge

Train customers, company staff and Thorlabs distributors on how to use and maintain products effectively

Maintain good customer relationships through excellent service and communication

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems

Own the systems QC engineering specials process, working as a liaison between, the engineering specials, systems QC, and production teams

Attend engineering specials installations at customer sites, ensuring the field service team has sufficient support for unreleased products

Qualification

Optical engineeringTechnical supportCustomer supportERP systemsData miningMS WordMS AccessExcelCommunication skillsInterpersonal skillsProject managementAttention to detailTeam-oriented

Required

4 to 6 years of experience in optical engineering, technical support, and customer support roles

Experience, knowledge and expertise with ERP systems

Data mining and analytic skills

Minimum of Bachelor of Science

Proficient in the use of MS Word, MS Access and Excel

Good verbal & written communication and interpersonal skills

Ability to work on multiple projects simultaneously in a fast-paced environment

Ability to work independently and remain on task and deliver on time

Highly self-motivated, self-directed, team orientated, and exceptionally attentive to detail

Must be process improvement and team-oriented individual

Must be willing and able to travel up to 70% of the time, including domestic and international trips

Preferred

Advanced degree preferred

Benefits

Medical, dental and vision insurance

Company paid life insurance

A generous PTO package

A 401(k) plan

Tuition reimbursement

Company

Thorlabs

Glassdoor3.7

Thorlabs is a privately held optical equipment company.

Founded in 1989

New Jersey, Saint Patrick, TTO

1001-5000 employees

http://www.thorlabs.com

H1B Sponsorship

Thorlabs has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (8)

2023 (2)

2022 (8)

2021 (6)

2020 (3)