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HappyCo · 1 day ago

Senior Manager, Information Services

United States

Full-time

Remote

Senior Level

6+ years exp

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. They are seeking a Senior Manager of Information Services to centralize and optimize the management of their SaaS systems and software tools while driving AI and automation across the business.

AppsAsset ManagementMobileProperty ManagementReal EstateSaaSSoftware

Growth Opportunities

Responsibilities

Own the end-to-end lifecycle management of HappyCo's SaaS systems and software tools

Leveraging HappyCo’s existing Torii solution, update and maintain inventory of all systems, including ownership, licensing, renewals, usage, and integration dependencies

Evaluate ROI of existing systems, and recommend new systems or consolidation opportunities to improve efficiency and reduce redundancy

Partner with department heads to understand business needs and ensure systems align with operational requirements

Partner with Security resources to establish and enforce governance policies for system access, user provisioning, and de-provisioning

Coordinate with People Team on onboarding and off-boarding processes for hardware and any software not auto-provisioned, to ensure timely access management

In partnership with Security resources, implement security best practices and compliance requirements across all managed systems

Serve as the escalation point for access requests and system-related issues

Manage vendor relationships and serve as primary contact for SaaS providers

Negotiate contracts, renewals, and pricing with vendors in partnership with Finance and the department leaders who are primary users of each tool

Optimize license allocation and costs by monitoring usage patterns and rightsizing subscriptions

Track and manage software budgets across departments

Identify opportunities to improve workflows through better system integration and automation

Work with technical teams to implement integrations between systems where beneficial

Drive adoption of systems and features to maximize ROI

Develop and maintain documentation, training materials, and support resources in Notion

Develop a strategic roadmap for HappyCo's information services and SaaS ecosystem

Stay informed of industry trends and emerging technologies relevant to remote-first operations

Champion the adoption of emerging AI technologies to improve user experience, streamline processes, and drive innovation across HappyCo's technology ecosystem

Leverage AI and automation tools to enhance system management and operational efficiency

Partner with leadership to align technology investments with business objectives

Qualification

SaaS managementVendor managementAI toolsCost optimizationSecurity complianceProject managementStakeholder managementAnalytical mindsetChange managementUser adoption strategiesOrganizational skillsCommunication skills