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Tier4 Group · 6 days ago

Lead IT Engineer - End User Support 4848

Atlanta, GA

Full-time

Onsite

Lead/Staff

$130K/yr - $150K/yr

10+ years exp

Tier4 Group is a technology organization operating a high-availability, business-critical platform, and they are seeking a Lead IT Engineer to take ownership of IT infrastructure and End User Support operations. The role involves managing IT systems, providing support to employees, and ensuring the security and compliance of IT operations.

CRMInformation TechnologySoftwareVirtual Reality

Hiring Manager

Crystal Rehling

Responsibilities

Own and manage company-wide IT infrastructure across Mac and Windows environments

Administer Okta for SSO, MFA, and identity and access management

Manage Google Workspace and Microsoft 365 , including security, access, and user support

Oversee domain management , DNS, SSL certificates, and internal network configurations

Lead office IT operations including hardware provisioning, networking, printers, and telecom systems

Provide hands-on helpdesk support for on-site and remote employees

Manage IT ticketing workflows and ensure timely resolution of issues

Implement and monitor security controls, endpoint protection, and compliance best practices

Manage IT vendors, contracts, licensing , and assist with IT budgeting

Provide technical leadership, mentorship, and guidance to IT team members and vendors

Qualification

IT infrastructure managementOkta administrationGoogle Workspace managementMicrosoft 365 managementMacWindows supportSecurity controls implementationHelpdesk supportVendor managementIT ticketing workflowsTechnical leadership

Required

10+ years of experience in IT end user support operations

Strong hands-on experience supporting both Mac and Windows environments

Proven expertise administering Okta (SSO, MFA, IAM)

Experience managing Google Workspace and Microsoft 365

Experience supporting both on-site and remote users, including hardware provisioning

Preferred

Experience with JumpCloud

Prior ownership of full IT infrastructure and operations

Experience in security-conscious or high-availability environments

Company

Tier4 Group

Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.

Founded in 2010

Alpharetta, Georgia, USA

201-500 employees