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German Centre · 1 week ago

Lead Receptionist

Roxbury, ME

Full-time

Onsite

Senior Level

German Centre is a prominent care provider in the Greater Boston community, dedicated to high-quality care for seniors. The Lead Receptionist will be responsible for managing front desk operations, assisting residents and visitors, and performing various administrative tasks to support facility operations.

Assisted LivingElder CareHealth CareOutpatient CareRehabilitation

Responsibilities

Serve as the primary receptionist by greeting, screening, and assisting residents, visitors, families, vendors, and prospective residents; manage lobby operations, phones, paging systems, and visitor sign-in procedures

Coordinate front desk coverage and scheduling for all reception areas, including call-offs and vacations; ensure punctual opening and closing of reception and lobby areas

Perform administrative and clerical functions including mail distribution, correspondence, filing, copying, supply inventory tracking, and operation of office equipment

Maintain accurate records such as daily census lists, emergency census books, resident information, IWAVE/PCC admission functions, and confidentiality in compliance with HIPAA and facility policies

Support facility operations by managing deliveries, payroll and check distribution, raffle coordination, vendor/service personnel check-in, and communication with department heads and administration

Uphold customer service standards, safety protocols (fire and disaster procedures), attendance expectations, and regulatory compliance; attend mandatory in-services and perform additional duties as assigned

Qualification

Professional communicationClerical skillsOrganizational skillsTypingConfidentiality

Required

High school diploma or equivalent; ability to read, write, and speak English

Accurate typing and basic clerical/computer skills with strong organization

Ability to follow instructions, complete detailed work, and maintain confidentiality

Sound judgment and ability to make independent decisions when needed

Professional communication skills, including a courteous telephone manner and positive interaction with others

Benefits

Comprehensive benefits package, including Health, Dental, Vision, company-funded Life Insurance, and optional STD, LTD, Accident, and Critical Illness coverage

Financial and educational support, such as a 403(b) retirement plan, Flexible Spending Account, and tuition reimbursement

Generous paid time off, including vacation, sick time, and a paid birthday

Great workplace perks, including free parking, and a state-of-the-art facility with an inclusive, supportive culture

Rewarding career opportunities within an outstanding and well-recognized organization