Rezdy · 1 day ago
Scaled Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $80K/yr
1+ years expRezdy is a company focused on reshaping the tours, activities, and experiences industry, supporting over 20,000 businesses globally. They are seeking a Scaled Customer Success Manager to drive activation, retention, and expansion for a large portfolio of small business customers through scalable success motions and data-driven outreach.
E-CommerceInternetSoftwareTourismTravel
Responsibilities
Manage a large portfolio of small business customers using programmatic, scalable success motions rather than 1:1 account management
Deliver value through reactive support moments and proactive lifecycle touchpoints, ensuring customers achieve early and ongoing success
Identify at-risk segments using usage and engagement data, and deploy targeted interventions to reduce churn
Design, launch, and iterate scaled customer success programs that improve activation, adoption, retention, and expansion
Build and manage lifecycle campaigns across email, in-app, and other digital channels to drive feature adoption and engagement
Use segmentation and personalization to ensure outreach is relevant while remaining efficient at scale
Leverage data and customer signals to prioritize outreach, diagnose adoption gaps, and identify growth opportunities
Track success metrics such as activation, engagement, retention, and expansion across your customer portfolio
Use insights from customer interactions to continuously refine programs and messaging
Identify expansion and growth opportunities through customer interactions and behavioral signals
Recommend product configurations, website optimizations, and best practices to help customers grow their online sales
Support revenue growth by aligning customer outcomes with product value
Collaborate closely with Support, Sales, Onboarding, Marketing, and Product teams to deliver a seamless end-to-end customer experience
Share structured customer feedback and insights to influence product improvements and roadmap decisions
Contribute to the evolution of scaled CS playbooks, processes, and tooling
Qualification
Required
1–3+ years of experience in customer success, account management, marketing, sales, support, or a related customer-facing role
Experience executing or supporting scaled customer outreach or lifecycle programs
Strong written and verbal communication skills, with the ability to engage customers through digital channels
Highly organized, data-informed, and comfortable managing a high volume of customers efficiently
Interest in or experience with SaaS, travel, tourism, or marketplace businesses
Interest or experience in working with the tourism, travel or SaaS industries
Preferred
Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, HubSpot
Familiarity with CMS integrations, HTML, CSS, and Public APIs
Experience with email marketing, CRM automation, or customer lifecycle campaigns
Experience in customer success, sales or business development role
Company
Rezdy
The world’s leading online booking and distribution platform powering the experiences industry.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$17.52MKey Investors
Bailador Technology InvestmentsEVPGrand Prix Capital
2023-07-18Acquired
2021-10-19Series Unknown· $5.61M
2019-09-26Convertible Note· $2.36M
Leadership Team
Justin Davis
Reseller Partnerships Key Account Manager
Susan DeBottis
Chief Growth Officer
Recent News
2025-06-13
Company data provided by crunchbase