First Citizens Bank · 1 day ago
Commercial Bank Relationship Support Analyst
Boston, MA
Full-time
Onsite
Entry Level
$26.44/hr - $34.61/hr
2+ years expFirst Citizens Bank is seeking a Commercial Bank Relationship Support Analyst for their Middle Market Banking segment. This role involves providing sales support, ensuring client satisfaction, and serving as a subject matter expert in business products and services while assisting with business development activities.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Service and Support - May serve as the main point of contact for clients throughout the sales process and assist in calls or presentations intended to solicit business. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. Assists in uncovering sales opportunities through analysis, prospect research and daily support operations. Fosters collaborative partnerships that deliver value for customers, prospects and colleagues
Documentation - Prepares standard documentation presented to clients. This may include proposals, service agreements and implementation forms. Obtains required KYC documentation needed for deposit or loan account opening
Product Specialist - Provides knowledge in area of work. Assists in process troubleshooting for both internal and external parties. May assist in creating and monitoring pricing of Bank products or services
Operational Support - Provides support for business unit by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements
Qualification
Required
High School Diploma or GED and 2 years of experience in Sales, Customer Service, or Operations
Preferred
2 years of Banking or Financial Services
1 year Commercial Banking
2 years Sales, Customer Service
Benefits
Competitive, thoughtfully designed and quality benefits program
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Greg Smith
Chief Information and Operations Officer
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase