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MacAllister Machinery Co., Inc. · 1 day ago

Sales - Product Support Inside Sales Rep

Lansing, MI

Full-time

Onsite

Entry Level

2+ years exp

MacAllister Machinery Co., Inc. is focused on achieving parts and service profit goals. The Sales - Product Support Inside Sales Rep will promote and sell service programs, preventive maintenance contracts, and parts, while developing and maintaining customer relationships to meet their needs.

Manufacturing

Responsibilities

Increase revenue and profit for parts and services for a specified type of customer

Maintain and update activities in customer relationship management (CRM) software accurately and efficiently

Generate new leads and accounts through a variety of sales-related activities (customer calls, mailing, promotional campaigns)

Maintain accurate customer data, machine population information, and qualified accounts within appropriate software to ensure promotions are targeted to specific customers

Develop and maintain relationships with established and new customers to determine individual customer needs and provide solutions to meet them

Promote all aspects of the dealership including parts, service, labor, customer value agreements and machine and engine sales leads

Create custom incremental parts and service quotes for customers

Assist with monitoring work-in-progress to ensure high quality customer service and exceed customer expectations

Compile market research and formulate a 'Go-to-Market Strategy'

Qualification

Sales experienceCustomer relationship managementMicrosoft Office proficiencyMechanical aptitudeOrganizational skillsMultitasking abilitiesCommunication skillsProblem-solving skillsCreative thinking

Required

High School Diploma or GED

2 years or more of experience in Sales

Excellent communication skills, including verbal and written communication

Strong organizational skills

Strong multitasking abilities, detail-oriented and self-motivated

Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, and people at all levels inside and outside the organization

Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MFC systems

Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment

Ability to work in a fast-paced environment

Strong mechanical aptitude and knowledge of Caterpillar products

Strong creative thinking skills; good decision-making skills and basic goal setting skills

Excellent problem-solving skills and a strong ability to apply policies, procedures, guidelines and laws