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Pinnacle Fertility · 1 day ago

Practice Manager

Bloomfield Hills, MI

Full-time

Onsite

Senior Level

5+ years exp

Pinnacle Fertility is the nation’s fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics. The Practice Manager oversees day-to-day operations for their clinic, driving exceptional patient experiences while ensuring efficient, high-quality workflows across all aspects of fertility care delivery.

Health Care

Responsibilities

Provide onsite daily leadership to ensure smooth patient flow, operational consistency, and timely resolution of issues

Handle patient escalations and manage service-recovery workflows to reinforce an excellent patient experience

Coordinate staffing needs, including recruiting, interviewing, onboarding, and ongoing training

Manage time-off approvals, daily workforce scheduling, and coverage planning to ensure adequate clinical support

Oversee facilities operations, including project coordination, equipment maintenance, and supply ordering and inventory management

Manage vendor and business associate relationships such as biohazard disposal, scrubs, cleaning services, maintenance, and regulatory partners

Maintain clinic physical standards, ensuring cleanliness, patient-friendly aesthetics, and strong first-impression quality

Ensure compliance with clinic policies, procedures, safety requirements, and operational standards

Facilitate team meetings, daily huddles, and internal communications to support operational clarity and cohesion

Lead employee engagement activities, morale-building events, and onsite recognition programs

Support the implementation of new operational initiatives, workflows, and clinic rollout plans

Travel minimally (limited to nearby satellite locations if applicable); otherwise rooted onsite as a daily leader

Other duties and projects assigned

Qualification

Healthcare operationsPatient-scheduling systemsEMR systemsAnalytical skillsOrganizational skillsCritical thinkingInterpersonal communicationWritten communicationVerbal communicationMentoringCollaboration

Required

Bachelor's degree preferred

5+ years of experience in healthcare operations, ideally within a medical practice or multisite care environment

Demonstrated supervisory experience with the ability to effectively lead, mentor, and support staff

Strong understanding of medical practice operations, patient-scheduling systems, EMR systems, medical and insurance terminology, and regulatory requirements

Proven analytical, organizational, and critical thinking skills

Excellent interpersonal, written, and verbal communication abilities

Ability to train and mentor team members and prepare clear reports and documentation

Demonstrated ability to foster a positive, collaborative, and patient-centered environment